Auto Service Advisor: Growth, Benefits & Impact

KIA of Myrtle Beach; Myrtle Beach (SC); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health insurance

401(k) match

HSA contributions

Dental & vision

Paid time off

Career growth

Employee discounts

Family-owned culture

Career stability

Job summary

Krause Auto Group is seeking a Service Advisor at Krause Auto Group, Kia of Myrtle Beach, to be the face of the service department and deliver a seamless, high-quality customer experience. You will greet customers, document issues, and communicate services, timelines, and costs with transparency.

Applicants should be customer-focused, communicative, organized, and able to work in a fast-paced shop environment.

Qualifications

• Customer-first mindset with a passion for delivering exceptional service.
• Strong communication and relationship-building skills.
• Ability to multi-task in a fast-paced environment.
• Sales-driven with ability to recommend services confidently and ethically.
• Organized, detail-oriented, and dependable.
• Previous automotive service advisor experience preferred.
• Professional appearance and demeanor.
• Valid driver’s license with a clean driving record.

Responsibilities

• As the face of the service department, create a seamless, high-quality experience.
• Greet customers promptly and professionally, setting the tone for service.
• Listen to concerns and document vehicle issues accurately.
• Serve as primary contact from drop-off to delivery.
• Clearly communicate recommended services, timelines, and costs.
• Build trust through transparency and follow-up.
• Coordinate with technicians to ensure efficient workflow and timely repairs.
• Maximize service drive opportunities while maintaining integrity.
• Keep customers informed throughout the repair process.
• Maintain high CSI scores and assist with warranty claims.

Skills

Customer service

Communication

Multi-tasking

Sales ability

Organization

Job description

Krause Auto Group is seeking a Service Advisor at Krause Auto Group, Kia of Myrtle Beach, to be the face of the service department and deliver a seamless, high-quality customer experience. You will greet customers, document issues, and communicate services, timelines, and costs with transparency.

Applicants should be customer-focused, communicative, organized, and able to work in a fast-paced shop environment.