Service Advisor | Top Pay & Career Growth

J. Allen Automotive; Gulfport (MS); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Medical, Dental & Vision

401(k)

Paid time off & paid training

Life, accident & disability insurance

Career growth opportunities

Job summary

J. Allen Automotive in Gulfport, MS is seeking an Experienced Service Advisor to connect customers with our service team. You’ll greet guests, listen to concerns, explain repairs with honesty, and help schedule maintenance.

Top performers earn top pay in a fast-paced environment. You’ll prepare estimates, keep customers informed through repairs, and collaborate with the Service Manager to resolve issues while maintaining high CSI scores.

Qualifications

• Outstanding customer service and communication skills.
• Ability to thrive in a fast-paced environment.
• Automotive service experience is preferred, but training is available.

Responsibilities

• Welcome every customer with a friendly, professional attitude.
• Listen to customer concerns and accurately communicate repair needs to technicians.
• Provide repair and maintenance recommendations with honesty and integrity.
• Prepare accurate estimates and explain services clearly.
• Keep customers informed throughout the repair process.
• Manage extended warranty claims when applicable.
• Review completed repairs to ensure quality and accuracy.
• Notify customers when their vehicles are ready and explain the completed work.
• Handle customer questions and concerns with professionalism.
• Partner with the Service Manager to resolve any issues.
• Help maintain exceptional CSI scores.
• Follow dealership policies and procedures while delivering an outstanding experience.

Skills

Customer service

Communication skills

Organizational skills

Multitasking

Positive attitude

Team player

Fast-paced environment

Job description

J. Allen Automotive in Gulfport, MS is seeking an Experienced Service Advisor to connect customers with our service team. You’ll greet guests, listen to concerns, explain repairs with honesty, and help schedule maintenance.

Top performers earn top pay in a fast-paced environment. You’ll prepare estimates, keep customers informed through repairs, and collaborate with the Service Manager to resolve issues while maintaining high CSI scores.