Experienced Service Advisor

Crain Buick GMC of Springdale; Fayetteville (AR); On-site; USD 35,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Retirement plan

Paid time off

Employee discounts

Job summary

Crain Buick GMC of Springdale is seeking a motivated Automotive Service Advisor to bridge customers and our service department, translating vehicle needs into clear explanations while coordinating with technicians for quality repair work.

You will greet customers, document requests, present estimates, and obtain approvals. The role offers a base salary with commissions/bonuses, opportunities for overtime, and a team-oriented environment focused on growth and exceptional service.

Qualifications

• High school diploma or equivalent required; automotive service training is a plus.
• Experience as a Service Advisor, Service Writer, or in automotive customer service is preferred.
• Strong knowledge of automotive systems or willingness to learn.

Responsibilities

• Greet customers promptly and professionally.
• Document service requests accurately and provide repair recommendations.
• Coordinate with technicians to determine required repairs and time estimates.
• Present service estimates and obtain customer approval.
• Upsell additional services as appropriate.
• Maintain accurate documentation and work orders.
• Provide updates to customers during the repair process.

Skills

Customer service

Communication

Organization

Problem solving

Multitasking

Teamwork

Upselling skills

Education

High school diploma

Automotive service training

Tools

Service management software

Job description

We are seeking a motivated and customer-focused Automotive Service Advisor to join our team. The Service Advisor acts as the primary liaison between customers and our service department, ensuring that every customer receives exceptional service from start to finish. This role requires strong communication, organizational skills, and technical knowledge to effectively translate vehicle needs into understandable terms for customers while coordinating with technicians to deliver high-quality service.

Key Responsibilities

• Greet customers promptly and professionally, establishing a welcoming and trustworthyenvironment.
• Listen to customer concerns, accurately document service requests, and provide repair/service recommendations.
• Communicate with technicians to determine necessary repairs, maintenance, and cost/time estimates.
• Present service estimates, explain recommended services, and obtain customer approval.
• Maintain strong product and service knowledge to answer questions and guide customers through decisions.
• Schedule service appointments and ensure timely workflow in the shop.
• Provide updates to customers throughout the repair process and notify them of any changes.
• Review completed work with customers, explain invoices, and handle payments.
• Build and maintain long-term customer relationships by delivering exceptional service.
• Ensure all documentation, records, and work orders are accurate and complete.
• Promote dealership/service specials and upsell additional services when appropriate.

Qualifications & Skills

• High school diploma or equivalent required; additional training in automotive service a plus.
• Previous experience as a Service Advisor, Service Writer, or in automotive customer service preferred.
• Strong knowledge of automotive systems and services (or willingness to learn).
• Excellent communication, interpersonal, and problem-solving skills.
• Ability to explain technical information in a clear, customer-friendly manner.
• Proficiency in service management software and basic computer applications.
• Strong organizational skills with the ability to multitask in a fast-paced environment.
• A customer-first mindset with a focus on building trust and loyalty.
• Full-time position with opportunities for overtime during peak service periods.
• Competitive pay structure (base salary plus commission/bonuses).
• Benefits may include health insurance, retirement plans, paid time off, and employee discounts.
• Fast-paced, team-oriented work environment with opportunities for growth and advancement.

Reports To: Cliff Christian

Service Manager / Fixed Operations Manager