Service Advisor - J. Allen Ford

J. Allen Ford; Gulfport (MS); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401(k)

Paid time off

Paid training

Life insurance

Accident insurance

Disability insurance

Career growth

Job summary

J. Allen Ford is seeking an Experienced Service Advisor to deliver exceptional customer experiences from arrival to vehicle pickup. You will bridge customers and the service team, communicating repairs clearly and maintaining trust and transparency throughout the visit.

Top performers earn top pay. If you are driven and enjoy solving problems in a fast-paced environment, join us and grow with the team at J. Allen Ford.

Qualifications

• Outstanding customer service and communication skills.
• Strong organizational and multitasking abilities.
• Automotive service experience is preferred; training available for the right attitude.

Responsibilities

• Welcome every customer with a friendly, professional attitude.
• Listen to customer concerns and accurately communicate repair needs to technicians.
• Provide repair and maintenance recommendations with honesty and integrity.
• Prepare accurate estimates and explain services clearly.
• Keep customers informed throughout the repair process.
• Manage extended warranty claims when applicable.
• Review completed repairs to ensure quality and accuracy.
• Notify customers when their vehicles are ready and explain the completed work.

Job description

Experienced Service Advisor – Join the J. Allen Automotive Team!

Love helping people? Thrive in a fast-paced environment? We're looking for a Service Advisor who can create an exceptional customer experience from the moment a guest arrives until they drive away.

As the connection between our customers and our service team, you'll build trust, communicate clearly, and ensure every visit is smooth, transparent, and hassle-free. If you enjoy solving problems, building relationships, and making a difference every day, we'd love to meet you. Top performers earn top pay. If you're driven, there's no limit to what you can make.

What You'll Do

• Welcome every customer with a friendly, professional attitude
• Listen to customer concerns and accurately communicate repair needs to technicians
• Provide repair and maintenance recommendations with honesty and integrity
• Prepare accurate estimates and explain services clearly
• Keep customers informed throughout the repair process
• Manage extended warranty claims when applicable
• Review completed repairs to ensure quality and accuracy
• Notify customers when their vehicles are ready and explain the completed work
• Handle customer questions and concerns with professionalism
• Partner with the Service Manager to resolve any issues
• Help maintain exceptional Customer Satisfaction Index (CSI) scores
• Follow dealership policies and procedures while delivering an outstanding experience

What We're Looking For

• Outstanding customer service and communication skills
• Strong organizational and multitasking abilities
• Positive attitude and team-first mindset
• Ability to thrive in a fast-paced environment
• Automotive service experience is preferred, but we're willing to train the right person with the right attitude

Why You'll Love Working Here

At J. Allen Automotive, our mission is to enrich the lives of our associates and customers while creating a positive impact in the communities we serve. We believe our people are our greatest asset, and we're committed to providing opportunities to grow, succeed, and build a career—not just a job.

Benefits

• Medical, Dental & Vision
• 401(k)
• Paid time off & paid training
• Life, accident & disability insurance
• Career growth opportunities