Service Advisor - J. Allen Toyota

J. Allen Automotive; Gulfport (MS); On-site; USD 36,000 - 60,000; Full time

Benefits offered by this job

Medical, Dental & Vision

401(k)

Paid time off & paid training

Life, accident & disability insurance

Career growth opportunities

Job summary

J. Allen Automotive is seeking anExperienced Service Advisor to create an exceptional customer experience from arrival to departure. You will connect customers with the service team, communicate repair needs, and build trust through honest recommendations and transparent estimates.

The role emphasizes solving problems, maintaining CSI scores, and partnering with management to ensure a smooth, hassle-free visit in a fast-paced dealership environment.

Qualifications

• Customer service and communication skills required.
• Ability to thrive in a fast-paced automotive service environment.
• Willing to train the right candidate.

Responsibilities

• Welcome every customer with a friendly, professional attitude
• Listen to customer concerns and accurately communicate repair needs to technicians
• Provide repair and maintenance recommendations with honesty and integrity
• Prepare accurate estimates and explain services clearly
• Keep customers informed throughout the repair process
• Manage extended warranty claims when applicable
• Review completed repairs to ensure quality and accuracy
• Notify customers when their vehicles are ready and explain the completed work
• Handle customer questions and concerns with professionalism
• Partner with the Service Manager to resolve any issues
• Help maintain exceptional Customer Satisfaction Index (CSI) scores
• Follow dealership policies and procedures while delivering an outstanding experience

Skills

Customer service

Communication

Organizational

Multitasking

Team player

Job description

Service Advisor – Join the J. Allen Automotive Team!

Love helping people? Thrive in a fast-paced environment? We're looking for an Experienced Service Advisor who can create an exceptional customer experience from the moment a guest arrives until they drive away.

As the connection between our customers and our service team, you'll build trust, communicate clearly, and ensure every visit is smooth, transparent, and hassle-free. If you enjoy solving problems, building relationships, and making a difference every day, we'd love to meet you.
Top performers earn top pay. If you're driven, there's no limit to what you can make.

What You'll Do

• Welcome every customer with a friendly, professional attitude
• Listen to customer concerns and accurately communicate repair needs to technicians
• Provide repair and maintenance recommendations with honesty and integrity
• Prepare accurate estimates and explain services clearly
• Keep customers informed throughout the repair process
• Manage extended warranty claims when applicable
• Review completed repairs to ensure quality and accuracy
• Notify customers when their vehicles are ready and explain the completed work
• Handle customer questions and concerns with professionalism
• Partner with the Service Manager to resolve any issues
• Help maintain exceptional Customer Satisfaction Index (CSI) scores
• Follow dealership policies and procedures while delivering an outstanding experience

What We're Looking For

• Outstanding customer service and communication skills
• Strong organizational and multitasking abilities
• Positive attitude and team-first mindset
• Ability to thrive in a fast-paced environment
• Automotive service experience is preferred, but we're willing to train the right person with the right attitude

Why You'll Love Working Here

At J. Allen Automotive, our mission is to enrich the lives of our associates and customers while creating a positive impact in the communities we serve. We believe our people are our greatest asset, and we're committed to providing opportunities to grow, succeed, and build a career—not just a job.

Benefits

• Medical, Dental & Vision
• 401(k)
• Paid time off & paid training
• Life, accident & disability insurance
• Career growth opportunities