Service Advisor - J. Allen Ford

J. Allen Automotive; Gulfport (MS); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Medical, Dental & Vision

401(k)

Paid time off & paid training

Life, accident & disability insurance

Career growth opportunities

Job summary

J. Allen Automotive in Gulfport, MS is seeking an Experienced Service Advisor to connect customers with our service team. You’ll greet guests, listen to concerns, explain repairs with honesty, and help schedule maintenance.

Top performers earn top pay in a fast-paced environment. You’ll prepare estimates, keep customers informed through repairs, and collaborate with the Service Manager to resolve issues while maintaining high CSI scores.

Qualifications

• Outstanding customer service and communication skills.
• Ability to thrive in a fast-paced environment.
• Automotive service experience is preferred, but training is available.

Responsibilities

• Welcome every customer with a friendly, professional attitude.
• Listen to customer concerns and accurately communicate repair needs to technicians.
• Provide repair and maintenance recommendations with honesty and integrity.
• Prepare accurate estimates and explain services clearly.
• Keep customers informed throughout the repair process.
• Manage extended warranty claims when applicable.
• Review completed repairs to ensure quality and accuracy.
• Notify customers when their vehicles are ready and explain the completed work.
• Handle customer questions and concerns with professionalism.
• Partner with the Service Manager to resolve any issues.
• Help maintain exceptional CSI scores.
• Follow dealership policies and procedures while delivering an outstanding experience.

Skills

Customer service

Communication skills

Organizational skills

Multitasking

Positive attitude

Team player

Fast-paced environment

Job description

Experienced Service Advisor – Join the J. Allen Automotive Team!

Love helping people? Thrive in a fast-paced environment? We're looking for a Service Advisor who can create an exceptional customer experience from the moment a guest arrives until they drive away.

As the connection between our customers and our service team, you'll build trust, communicate clearly, and ensure every visit is smooth, transparent, and hassle-free. If you enjoy solving problems, building relationships, and making a difference every day, we'd love to meet you. Top performers earn top pay. If you're driven, there's no limit to what you can make.

What You'll Do

• Welcome every customer with a friendly, professional attitude
• Listen to customer concerns and accurately communicate repair needs to technicians
• Provide repair and maintenance recommendations with honesty and integrity
• Prepare accurate estimates and explain services clearly
• Keep customers informed throughout the repair process
• Manage extended warranty claims when applicable
• Review completed repairs to ensure quality and accuracy
• Notify customers when their vehicles are ready and explain the completed work
• Handle customer questions and concerns with professionalism
• Partner with the Service Manager to resolve any issues
• Help maintain exceptional Customer Satisfaction Index (CSI) scores
• Follow dealership policies and procedures while delivering an outstanding experience

What We're Looking For

• Outstanding customer service and communication skills
• Strong organizational and multitasking abilities
• Positive attitude and team-first mindset
• Ability to thrive in a fast-paced environment
• Automotive service experience is preferred, but we're willing to train the right person with the right attitude

Why You'll Love Working Here

At J. Allen Automotive, our mission is to enrich the lives of our associates and customers while creating a positive impact in the communities we serve. We believe our people are our greatest asset, and we're committed to providing opportunities to grow, succeed, and build a career—not just a job.

Benefits

• Medical, Dental & Vision
• 401(k)
• Paid time off & paid training
• Life, accident & disability insurance
• Career growth opportunities