Automotive Service Advisor: Customer Experience Leader

Krause Auto Group; Florida; Hybrid; USD 42,000 - 65,000; Full time

Benefits offered by this job

401(k) with company match

Dental & vision insurance available

Paid vacation, PTO, and holidays

Career advancement opportunities—we</n

Employee discounts on vehicles, parts,

Family-owned and operated culture

Long-term career stability

Supportive and team-oriented环境

Job summary

Krause Auto Group is seeking a motivated Service Advisor to join our fast-paced service team. This role focuses on delivering exceptional customer service while coordinating service department operations across a portfolio of luxury and premium brands.

Join a family-owned organization with a promotion-from-within culture. You will greet customers, build lasting relationships, and serve as the primary contact during repairs, ensuring clear communication of timelines and recommendations.

Qualifications

• Excellent communication and customer service skills.
• Ability to multitask in a fast-paced environment.
• Proven ability to build customer relationships and manage expectations.

Responsibilities

• Greet customers promptly and professionally in the service drive.
• Build strong customer relationships and create a positive service experience.
• Serve as the main point of contact throughout the repair process.
• Provide concierge-level support for customer questions and concerns.
• Communicate repair recommendations, timelines, and updates clearly and professionally.
• Maintain customer satisfaction scores at company standards.
• Oversee service orders and manage workflow within the service drive.
• Distribute repair orders between technicians and assist with parts coordination.

Skills

Strong communication

Customer service

Organized and detail-oriented

Leadership ability

Team collaboration

Job description

Krause Auto Group is seeking a motivated Service Advisor to join our fast-paced service team. This role focuses on delivering exceptional customer service while coordinating service department operations across a portfolio of luxury and premium brands.

Join a family-owned organization with a promotion-from-within culture. You will greet customers, build lasting relationships, and serve as the primary contact during repairs, ensuring clear communication of timelines and recommendations.