Customer-Focused Automotive Service Advisor for Growth

Rock Hill Ford; Rock Hill (SC); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

401(k) with company match

Dental & vision insurance

Paid vacation, PTO, and holidays

Career advancement opportunities

Employee discounts on vehicles, parts,

Family-owned and operated culture

Long-term career stability

Supportive and team-oriented culture

Job summary

Krause Auto Group is seeking a Service Advisor to deliver exceptional customer experiences in a busy service department in Rock Hill, SC. You will be the primary liaison with customers, coordinating repairs and communicating timelines.

Join a family-owned organization with strong growth opportunities and a focus on promoting from within. You’ll impact customer satisfaction while supporting technicians and managers in daily operations.

Qualifications

• Strong communication and customer service skills are essential.
• Organized, professional, and detail-oriented mindset.
• Ability to multitask in a fast-paced environment.
• Leadership ability and experience working with teams.
• Positive attitude and self-motivated work ethic.

Responsibilities

• Greet customers promptly and professionally in the service drive.
• Build strong customer relationships and create a positive service experience.
• Serve as the main point of contact throughout the repair process.
• Provide concierge-level support for customer questions and concerns.
• Communicate vehicle repair recommendations, timelines, and updates clearly and professionally.
• Maintain Customer Satisfaction and Customer Success Index scores at or above company standards.

Skills

Customer service

Communication

Leadership

Multitasking

Organization

Professionalism

Independence

Team collaboration

Job description

Krause Auto Group is seeking a Service Advisor to deliver exceptional customer experiences in a busy service department in Rock Hill, SC. You will be the primary liaison with customers, coordinating repairs and communicating timelines.

Join a family-owned organization with strong growth opportunities and a focus on promoting from within. You’ll impact customer satisfaction while supporting technicians and managers in daily operations.