Service Advisor: Growth, Perks & Customer Impact

Hyundai-of-Cummin; Cumming (GA); On-site; USD 45,000 - 75,000; Full time

Benefits offered by this job

401(k) with company match

Dental & vision insurance

Paid vacation, PTO, and holidays

Career advancement opportunities

Employee discounts on vehicles, parts,

Family-owned and operated culture

Long-term career stability

Supportive and team-oriented enviro n

Job summary

Krause Auto Group is seeking a motivated Service Advisor to deliver an exceptional customer experience while facilitating efficient service department operations. You will be the main contact during repairs, guiding customers through timelines and recommendations.

The role emphasizes strong communication, organization, and teamwork within a fast-paced, family-owned dealership with multiple brands. This on-site position offers growth opportunities and a culture focused on internal advancement.

Qualifications

• Strong communication and customer service skills.
• Organized, professional, and detail-oriented mindset.
• Ability to multitask and perform well in a fast-paced environment.
• Leadership ability and experience working with teams.
• Positive attitude and self-motivated work ethic.
• Proven ability to deliver strong customer satisfaction results.

Responsibilities

• Greet customers promptly and professionally in the service drive.
• Build strong customer relationships and create a positive service experience.
• Serve as the main point of contact throughout the repair process.
• Provide concierge-level support for customer questions and concerns.
• Communicate vehicle repair recommendations, timelines, and updates clearly and professionally.
• Maintain Customer Satisfaction and Customer Success Index scores at or above company standards.
• Oversee service orders and help manage workflow within the service drive.
• Distribute repair orders efficiently between technicians.
• Assist customers with vehicle maintenance recommendations, warranties, and repair information.
• Help ensure technician productivity and daily labor sales goals are achieved.
• Assist with diagnosing vehicle concerns and coordinating parts or tools when needed.
• Support warranty administration and service department processes.
• Reinforce dealership policies and maintain compliance with company standards.
• Foster strong relationships with technicians, management, and manufacturer representatives.
• Support a positive, team-oriented culture within the service department.
• Participate in training and ongoing process improvement initiatives.

Skills

Customer service

Communication

Organized

Multitasking

Leadership

Team collaboration

Professional appearance

Problem solving

Job description

Krause Auto Group is seeking a motivated Service Advisor to deliver an exceptional customer experience while facilitating efficient service department operations. You will be the main contact during repairs, guiding customers through timelines and recommendations.

The role emphasizes strong communication, organization, and teamwork within a fast-paced, family-owned dealership with multiple brands. This on-site position offers growth opportunities and a culture focused on internal advancement.