Customer-Centric Service Advisor | Growth & Perks

Krause Auto Group; Cumming (GA); On-site; USD 40,000 - 65,000; Full time

Benefits offered by this job

401(k) with company match

Dental & vision insurance

Paid vacation and holidays

Career advancement

Employee discounts on vehicles

Family-owned culture

Long-term career stability

Team-oriented environment

Job summary

Krause Auto Group is seeking a motivated Service Advisor to join our growing service team. You’ll be the primary contact for customers, guiding them through the repair process with a focus on exceptional service and satisfaction.

You’ll work in a fast-paced, customer-centric environment at Krause Auto Group, with opportunities for career growth, terrific benefits, and employee discounts on vehicles and services. Prior dealership experience is preferred.

Qualifications

• Valid driver’s license with a clean driving record.
• Previous Automotive Service Advisor Or Dealership Experience Preferred

Responsibilities

• Greet customers promptly and professionally in the service drive
• Build strong customer relationships and create a positive service experience
• Serve as the main point of contact throughout the repair process
• Communicate vehicle repair recommendations, timelines, and updates clearly and professionally
• Maintain Customer Satisfaction and Customer Success Index scores at or above company standards

Skills

Customer service

Communication

Organization

Leadership

Team collaboration

Multitasking

Job description

Krause Auto Group is seeking a motivated Service Advisor to join our growing service team. You’ll be the primary contact for customers, guiding them through the repair process with a focus on exceptional service and satisfaction.

You’ll work in a fast-paced, customer-centric environment at Krause Auto Group, with opportunities for career growth, terrific benefits, and employee discounts on vehicles and services. Prior dealership experience is preferred.