Service Advisor & Customer Experience Champion

AutoNation Cadillac Port Richey; Memphis (TN); On-site; USD 38,000 - 60,000; Full time

Benefits offered by this job

Competitive compensation and 401k

Health insurance

Dental insurance

Vision insurance

Maternity benefits

Associate discounts

YouDecide discounts

DRVPNK cancer charity donations

Job summary

AutoNation is seeking a Service Advisor to join our state-of-the-art service departments. You’ll be the go-between for Service Technicians and customers, explaining repair recommendations in plain language and identifying upsell opportunities to keep vehicles safe.

You will greet customers, schedule appointments, estimate costs and times, and maintain proactive communication with technicians and parts staff to ensure timely, transparent service and a superior customer experience.

Qualifications

• High school diploma or equivalent.
• Proven ability to provide an exceptional customer experience.
• Ability to set and achieve targeted goals.
• Prior sales experience preferred but not required.
• Demonstrated communication, consultative, interpersonal and organizational skills.
• The willingness to follow up with customers.
• Experience and desire to work with technology.
• Valid in-state driver’s license and an acceptable, safe driving record.

Responsibilities

• Set, confirm and prepare for appointments with customers so they can have a great service experience
• Meet or exceed targeted sales goals & the targeted customer satisfaction index
• Greet customers in a friendly manner when they arrive
• Determine vehicle needs based on customer information and a vehicle walk-around, inspections and test drives
• Use a consultative selling process to assist customers in planning for ongoing required maintenance of their vehicle
• Produce repair orders for customers, including cost and time estimates, with full transparency
• Communicate frequently with technicians and parts associates to ensure timely completion of workFollow up with customers on the status of their vehicle, based on how the customer wants to be informed
• Follow up with customers to ensure satisfaction
• Gain superior product knowledge to effectively help customers
• Provide an exceptional customer experience to drive loyalty

Skills

Customer service

Sales

Communication

Consultative selling

Interpersonal skills

Organizational skills

Technology savvy

Follow-up

Education

High school diploma

Job description

AutoNation is seeking a Service Advisor to join our state-of-the-art service departments. You’ll be the go-between for Service Technicians and customers, explaining repair recommendations in plain language and identifying upsell opportunities to keep vehicles safe.

You will greet customers, schedule appointments, estimate costs and times, and maintain proactive communication with technicians and parts staff to ensure timely, transparent service and a superior customer experience.