Automotive Service Advisor | Customer-Focused & Tech-Savvy

AutoNation Inc.; Colorado; On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

Competitive compensation

401k matching

Health, dental & vision insurance

Employee purchase programs

DRVPNK charitable initiatives

Job summary

AutoNation Inc. seeks a Service Advisor to act as the liaison between Service Technicians and customers, explaining Technician recommendations and identifying up-sell opportunities to keep vehicles safe.

You will set appointments, greet customers, assess vehicle needs, and communicate with the team to ensure timely completion of work, aiming for high customer satisfaction and loyalty.

Qualifications

• High school diploma or equivalent.
• Proven ability to provide an exceptional customer experience.
• Ability to set and achieve targeted goals.
• Prior sales experience preferred but not required.
• Demonstrated communication, consultative, interpersonal and organizational skills.
• Willingness to follow up with customers.
• Experience and desire to work with technology.
• Valid in-state driver’s license and an acceptable, safe driving record.

Responsibilities

• Set, confirm and prepare for appointments with customers so they can have a great service experience.
• Meet or exceed targeted sales goals and the targeted customer satisfaction index.
• Greet customers in a friendly manner when they arrive.
• Determine vehicle needs based on customer information and a vehicle walk-around, inspections and test drives.
• Use a consultative selling process to assist customers in planning for ongoing required maintenance of their vehicle.
• Produce repair orders for customers, including cost and time estimates, with full transparency.
• Communicate frequently with technicians and parts associates to ensure timely completion of work.
• Follow up with customers on the status of their vehicle and their preferred communication method.
• Gain superior product knowledge to effectively help customers.
• Provide an exceptional customer experience to drive loyalty.

Skills

Customer service

Sales ability

Communication

Interpersonal skills

Organizational skills

Education

High school diploma

Job description

AutoNation Inc. seeks a Service Advisor to act as the liaison between Service Technicians and customers, explaining Technician recommendations and identifying up-sell opportunities to keep vehicles safe.

You will set appointments, greet customers, assess vehicle needs, and communicate with the team to ensure timely completion of work, aiming for high customer satisfaction and loyalty.