Service Advisor — Customer‑Centric Auto Care & 401k Match

AutoNation Inc.; Towson (MD); On-site; USD 61,000 - 123,000; Full time

Benefits offered by this job

Competitive compensation

401k matching

Insurance plans (health, dental,vision

Associate purchase/discount programs

YouDecide discounts

Job summary

AutoNation seeks a Service Advisor to act as the go-between for Service Technicians and customers in state-of-the-art service departments. You will explain technician recommendations in clear terms and identify up-sell opportunities to keep vehicles safe.

You will set appointments, greet customers, determine vehicle needs, and produce repair orders with transparent cost estimates. Strong communication and tech-savvy approach are essential for delivering exceptional experiences.

Qualifications

• Proven ability to provide an exceptional customer experience.
• Ability to set and achieve targeted goals.
• Demonstrated communication, consultative, interpersonal and organizational skills.
• The willingness to follow up with customers.
• Experience and desire to work with technology.
• Valid in-state driver's license and an acceptable, safe driving record.

Responsibilities

• Set, confirm and prepare for appointments with customers.
• Meet or exceed targeted sales goals & the targeted customer satisfaction index.
• Greet customers in a friendly manner when they arrive.
• Determine vehicle needs based on customer information and a vehicle walk-around, inspections and test drives.
• Use a consultative selling process to assist customers in planning for ongoing required maintenance of their vehicle.
• Produce repair orders for customers, including cost and time estimates, with full transparency.
• Communicate frequently with technicians and parts associates to ensure timely completion of work.
• Follow up with customers on the status of their vehicle, based on how the customer wants to be informed.
• Follow up with customers to ensure satisfaction.
• Gain superior product knowledge to effectively help customers.
• Provide an exceptional customer experience to drive loyalty.

Skills

Customer service

Sales experience

Communication

Organizational skills

Follow-up with customers

Education

High school diploma

Job description

AutoNation seeks a Service Advisor to act as the go-between for Service Technicians and customers in state-of-the-art service departments. You will explain technician recommendations in clear terms and identify up-sell opportunities to keep vehicles safe.

You will set appointments, greet customers, determine vehicle needs, and produce repair orders with transparent cost estimates. Strong communication and tech-savvy approach are essential for delivering exceptional experiences.