Service Advisor: Customer Experience & Upsell Pro

AN Imports of Spokane, Inc.; Spokane Valley (WA); On-site; USD 45,000 - 156,000; Full time

Benefits offered by this job

Competitive compensation

401k matching

Health, dental, vision insurance

Maternity benefits

Discount programs for vehicles, parts,

YouDecide discounts

DRVPNK charitable initiative

Job summary

AutoNation is seeking a Service Advisor to bridge communication between customers and service technicians in our state-of-the-art service departments. You will explain technician recommendations in plain language and identify up-sell opportunities to keep vehicles safe and customers satisfied.

You’ll greet customers, confirm appointments, and use a consultative selling approach to plan for ongoing maintenance.

Qualifications

• High school diploma or equivalent.
• Proven ability to provide an exceptional customer experience.
• Ability to set and achieve targeted goals.
• Prior sales experience preferred but not required.
• Demonstrated communication, consultative, interpersonal and organizational skills.

Responsibilities

• Set, confirm and prepare for appointments with customers.
• Meet or exceed targeted sales goals and customer satisfaction index.
• Greet customers in a friendly manner when they arrive.
• Determine vehicle needs based on customer information and vehicle walk-around.
• Use a consultative selling process to plan for ongoing maintenance.
• Produce repair orders for customers with cost and time estimates.
• Communicate with technicians and parts staff to ensure timely work.
• Follow up with customers on vehicle status and information preferences.
• Follow up to ensure customer satisfaction.
• Gain product knowledge to help customers effectively.

Skills

Customer service

Communication skills

Sales experience

Interpersonal skills

Organizational skills

Consultative selling

Education

High school diploma or equivalent

Job description

AutoNation is seeking a Service Advisor to bridge communication between customers and service technicians in our state-of-the-art service departments. You will explain technician recommendations in plain language and identify up-sell opportunities to keep vehicles safe and customers satisfied.

You’ll greet customers, confirm appointments, and use a consultative selling approach to plan for ongoing maintenance.