Service Advisor | Customer-Centric Auto Care & Growth

Sheehy; Springfield (VA); Presencial; USD 50.000 - 200.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health, Vision, and Dental Insurance

Paid Maternity & Paternity after one?e

Paid Training

Career Advancement

401(K) and profit sharing

Descripción de la vacante

Sheehy Auto Stores in the United States is seeking a Service Advisor to greet customers, schedule service, and act as a liaison between customers and technicians. The role emphasizes exceptional customer service and accurate repair cost communication.

Responsibilities include presenting recommendations, estimating costs, following up on repairs, and maintaining CSI scores; candidates should have strong communication, organization, and the ability to work in a fast-paced environment.

Formación

• Previous experience as a Service Advisor is preferred.
• Proficiency with Reynolds & Reynolds or similar DMS is preferred.
• Strong customer communication skills in-person and on the phone.
• Ability to work in a fast-paced environment with limited supervision.

Responsabilidades

• Greet service department customers promptly and courteously.
• Listen to customer needs and articulate repair requirements to technicians.
• Present recommended services using low-pressure, high-integrity methods.
• Provide accurate estimates of repair/maintenance costs.
• Follow up on repairs and keep customers informed of progress.
• Sell and manage extended warranties.
• Inspect repair quality and ensure completion of work.
• Notify customers when vehicles are ready for pickup.

Conocimientos

Customer service

Communication

Organizational skills

DMS proficiency

Herramientas

Reynolds & Reynolds

Descripción del empleo

Sheehy Auto Stores in the United States is seeking a Service Advisor to greet customers, schedule service, and act as a liaison between customers and technicians. The role emphasizes exceptional customer service and accurate repair cost communication.

Responsibilities include presenting recommendations, estimating costs, following up on repairs, and maintaining CSI scores; candidates should have strong communication, organization, and the ability to work in a fast-paced environment.