Service Advisor — Earn 50K to 200K, Growth & Training

Sheehy Auto Stores, Inc.; Manassas (VA); On-site; USD 50,000 - 200,000; Full time

Benefits offered by this job

Health, Vision & Dental

Paid maternity/paternity after 1 year

Paid training

Career advancement

401(K) and profit sharing

Job summary

Sheehy Auto Stores is seeking a Service Advisor to greet customers, schedule appointments, and act as a liaison between customers and service technicians. You will present services with integrity and provide accurate estimates while maintaining high CSI scores.

Benefits include health, vision and dental insurance, paid maternity/paternity after one year, paid training, career advancement, 401(k) and profit sharing; compensation ranges from $50K up to $200K based on experience and performance.

Qualifications

• Previous experience as a Service Advisor is preferred.
• Strong customer communication skills both in-person and on the phone.
• Strong organizational skills.
• Must be able to manage in a fast-paced work environment with limited supervision.
• Authorized to work in the USA.
• Ability to pass a pre-employment background check, MVR, and drug screening.
• Must have a valid driver's license.

Responsibilities

• Greet service department customers promptly and courteously.
• Listen to customers and articulate repair needs to techs.
• Present recommended/additional services using low-pressure, high-integrity methods.
• Provide accurate estimates of repair/maintenance costs.
• Adhere to dealership policy on customer vehicle care and operation.
• Follow up on each repair and keep customers informed of the progress.
• Sell and manage extended warranties.
• Inspect repair quality and ensure that all work is complete.
• Notify customers when vehicles are ready for pickup.
• Review and explain repairs and associated costs to customers.
• Handle minor customer concerns and complaints.
• Keep the Service Manager informed of all problems and potential problems.
• Maintain Customer Satisfaction Index (CSI) scores by dealership standards.

Skills

Customer communication

Organizational skills

DMS proficiency

Fast-paced environment

Job description

Sheehy Auto Stores is seeking a Service Advisor to greet customers, schedule appointments, and act as a liaison between customers and service technicians. You will present services with integrity and provide accurate estimates while maintaining high CSI scores.

Benefits include health, vision and dental insurance, paid maternity/paternity after one year, paid training, career advancement, 401(k) and profit sharing; compensation ranges from $50K up to $200K based on experience and performance.