Customer-First Service Advisor with Growth and Benefits

Sheehy Auto; Springfield (VA); On-site; USD 50,000 - 200,000; Full time

Benefits offered by this job

Health, Vision, and Dental Insurance

Paid Maternity & Paternity after one年

Paid Training

Career Advancement

401(K) and profit sharing

Job summary

Sheehy Auto Stores is seeking Service Advisors to join our team. Put your natural knack for pleasing people to work! If you can make customers feel welcome and confident that their needs are met, our dealership may be your next career home.

We need more than a Service Advisor; we need an expert in the art and science of customer service. We offer a comprehensive benefits package designed to improve your life at work and at home, including health, vision and dental insurance, paid maternity &

Qualifications

• Previous experience as a Service Advisor is preferred.
• Strong customer communication skills both in-person and on the phone.
• Authorized to work in the USA.
• Ability to pass a pre-employment background check, MVR, and drug screening.
• Must have a valid driver’s license.

Responsibilities

• Greet service department customers promptly and courteously.
• Listen to each customer and articulate repair needs to techs.
• Present recommended/additional services using low-pressure, high-integrity methods.
• Provide accurate estimates of repair/maintenance costs.
• Adhere to dealership policy on customer vehicle care and operation.
• Follow up on each repair and keep customers informed of the progress.
• Sell and manage extended warranties.
• Inspect repair quality and ensure that all work is complete.
• Notify customers when vehicles are ready for pickup.
• Review and explain repairs and associated costs to customers.
• Handle minor customer concerns and complaints; keep the Service Manager informed of all problems.
• Maintain Customer Satisfaction Index (CSI) scores by dealership standards.

Skills

Customer communication

Organizational skills

Fast-paced environment

Tools

Reynolds & Reynolds

Job description

Sheehy Auto Stores is seeking Service Advisors to join our team. Put your natural knack for pleasing people to work! If you can make customers feel welcome and confident that their needs are met, our dealership may be your next career home.

We need more than a Service Advisor; we need an expert in the art and science of customer service. We offer a comprehensive benefits package designed to improve your life at work and at home, including health, vision and dental insurance, paid maternity &