Service Advisor Apprentice - Paid Training & Career Growth

Sheehy Honda; Alexandria (VA); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Health, Vision, and Dental Insurance

Paid Maternity & Paternity after one 1

Paid Training

Career Advancement

401(K) and profit sharing

Job summary

Sheehy Auto Stores is seeking a Service Advisor Apprentice to join our team. Put your natural knack for pleasing people to work as the liaison between customers and our service technicians, greeting customers and scheduling appointments.

We need a candidate who can communicate clearly and uphold high standards of customer care. Responsibilities include presenting repair recommendations, providing accurate cost estimates, and maintaining CSI by keeping customers informed.

Qualifications

• Previous experience as a Service Advisor is preferred
• Reynolds & Reynolds or similar DMS proficiency preferred
• Must have strong customer communication skills both in-person and on the phone
• Strong organizational skills
• Must be able to manage in a fast-paced work environment with limited supervision
• Authorized to work in the USA
• Ability to pass a pre-employment background check, Motor Vehicle Record Check, and drug screening
• Must have a valid driver's license

Responsibilities

• Greet service department customers promptly and courteously
• Listen to each customer and articulate repair needs to techs
• Present recommended/additional services using low-pressure, high-integrity methods
• Provide accurate estimates of repair/maintenance costs
• Adhere to dealership policy on customer vehicle care and operation
• Follow up on each repair and keep customers informed of the progress
• Sell and manage extended warranties
• Inspect repair quality and ensure that all work is complete
• Notify customers when vehicles are ready for pickup
• Review and explain repairs and associated costs to customers
• Handle minor customer concerns and complaints
• Keep the Service Manager informed of all problems and potential problems
• Maintain Customer Satisfaction Index (CSI) scores by dealership standards

Job description

Sheehy Auto Stores is seeking a Service Advisor Apprentice to join our team. Put your natural knack for pleasing people to work as the liaison between customers and our service technicians, greeting customers and scheduling appointments.

We need a candidate who can communicate clearly and uphold high standards of customer care. Responsibilities include presenting repair recommendations, providing accurate cost estimates, and maintaining CSI by keeping customers informed.