Automotive Service Advisor - Customer-Centric Career Growth

Sheehy Auto Stores; Gaithersburg (MD); Sur place; USD 50 000 - 200 000; Plein temps

Avantages offerts par ce poste

Health, Vision, and Dental Insurance

Paid Maternity & Paternity after one 1

Paid Training

Career Advancement

401(K) and profit sharing

Résumé du poste

Sheehy Auto Stores seeks a Service Advisor to join our team. The successful candidate will greet customers, schedule appointments, and act as a liaison between customers and service technicians, ensuring satisfaction and clear communication throughout the repair process.

We offer benefits designed to improve life at work and at home, with compensation ranging from $50K up to $200K based on experience and performance.

Qualifications

• Must have strong customer communication skills both in-person and on the phone.
• Strong organizational skills.
• Must be able to manage in a fast-paced work environment with limited supervision.
• Authorized to work in the USA.
• Ability to pass a pre-employment background check, Motor Vehicle Record Check, and drug screening.

Responsabilités

• Greet service department customers promptly and courteously.
• Listen to each customer and articulate repair needs to techs.
• Present recommended/additional services using low-pressure, high-integrity methods.
• Provide accurate estimates of repair/maintenance costs.
• Adhere to dealership policy on customer vehicle care and operation.
• Follow up on each repair and keep customers informed of the progress.
• Sell and manage extended warranties.
• Inspect repair quality and ensure that all work is complete.
• Notify customers when vehicles are ready for pickup.
• Review and explain repairs and associated costs to customers.

Connaissances

Customer service

Communication

Organization

Fast-paced environment

Outils

Reynolds & Reynolds DMS

Description du poste

Sheehy Auto Stores seeks a Service Advisor to join our team. The successful candidate will greet customers, schedule appointments, and act as a liaison between customers and service technicians, ensuring satisfaction and clear communication throughout the repair process.

We offer benefits designed to improve life at work and at home, with compensation ranging from $50K up to $200K based on experience and performance.