Automotive Service Advisor: Growth & Benefits

Sheehy Auto Stores; Richmond (VA); On-site; USD 50,000 - 200,000; Full time

Job summary

Sheehy Auto Stores in Richmond, VA is seeking a Service Advisor who can warmly welcome customers, accurately articulate repair needs to technicians, and present trusted service recommendations with clarity. You will manage scheduling, provide realistic estimates, and keep customers informed from drop-off to pickup, while upholding dealership policies and CSI targets.

We offer competitive compensation from $50K to $200K based on experience and performance, plus benefits including health, vision,

Qualifications

• Experience as a Service Advisor preferred.
• DMS proficiency in Reynolds & Reynolds or similar.
• Strong communication skills in-person and on the phone.
• Must have a valid driver's license and be authorized to work in the USA.
• Ability to pass pre-employment background check, MVR check, and drug screening.

Responsibilities

• Greet service department customers promptly and courteously.
• Listen to each customer and articulate repair needs to techs.
• Present recommended/additional services using low-pressure, high-integrity methods.
• Provide accurate estimates of repair/maintenance costs.
• Adhere to dealership policy on customer vehicle care and operation.
• Follow up on each repair and keep customers informed of the progress.
• Sell and manage extended warranties.
• Inspect repair quality and ensure that all work is complete.
• Notify customers when vehicles are ready for pickup.
• Review and explain repairs and associated costs to customers.
• Handle minor customer concerns and complaints.
• Keep the Service Manager informed of all problems and potential problems.
• Maintain CSI scores by dealership standards.

Skills

Customer service

Communication

Organizational skills

Adaptability

Tools

Reynolds & Reynolds

Job description

Sheehy Auto Stores in Richmond, VA is seeking a Service Advisor who can warmly welcome customers, accurately articulate repair needs to technicians, and present trusted service recommendations with clarity. You will manage scheduling, provide realistic estimates, and keep customers informed from drop-off to pickup, while upholding dealership policies and CSI targets.

We offer competitive compensation from $50K to $200K based on experience and performance, plus benefits including health, vision,