Automotive Service Advisor — Drive Customer Delight & Growth

Sheehy Division; Gaithersburg (MD); On-site; USD 50,000 - 200,000; Full time

Benefits offered by this job

Health Insurance

Vision Insurance

Dental Insurance

Paid Maternity/Paternity

Paid Training

Career Advancement

401(k) and Profit Sharing

Competitive pay

Job summary

Sheehy Auto Stores in Gaithersburg, MD is seeking a Service Advisor to welcome customers, listen to repair needs, and act as a liaison between customers and service techs. You will present recommendations, provide accurate estimates, and help maintain CSI scores.

We offer a rich benefits package (Health, Vision, Dental Insurance; Paid Maternity & Paternity after one year; Paid Training; Career Advancement; 401(k) with profit sharing).

Qualifications

• Prior experience as a Service Advisor preferred.
• Proficiency in Reynolds & Reynolds or similar DMS preferred.
• Strong customer communication and organizational skills required.

Responsibilities

• Greet service department customers promptly and courteously.
• Listen to customer needs and articulate repair requirements to technicians.
• Present recommended services using low-pressure, high-integrity methods.
• Provide accurate estimates of repair and maintenance costs.
• Communicate repairs and costs clearly to customers.
• Follow up on repairs and keep customers informed of progress.
• Notify customers when vehicles are ready for pickup.
• Maintain CSI scores by dealership standards.

Skills

Service Advisor experience

Customer communication

DMS proficiency

Tools

Reynolds & Reynolds

Job description

Sheehy Auto Stores in Gaithersburg, MD is seeking a Service Advisor to welcome customers, listen to repair needs, and act as a liaison between customers and service techs. You will present recommendations, provide accurate estimates, and help maintain CSI scores.

We offer a rich benefits package (Health, Vision, Dental Insurance; Paid Maternity & Paternity after one year; Paid Training; Career Advancement; 401(k) with profit sharing).