Automotive Service Advisor — Growth & Benefits

Sheehy Auto; Gaithersburg (MD); Sur place; USD 50 000 - 200 000; Plein temps

Avantages offerts par ce poste

Health Insurance

Vision Insurance

Dental Insurance

Paid Training

Career Advancement

401K and Profit Sharing

Salary based on experience

Résumé du poste

Sheehy Auto Stores in Gaithersburg, MD is seeking Service Advisors to deliver exceptional customer service and act as a liaison between customers and service technicians. You will greet customers, assess repair needs, present options, and provide accurate estimates while maintaining CSI standards.

We offer comprehensive benefits and earning potential from $50,000 to $200,000 annually, commensurate with experience. Join a top workplace with growth opportunities and ongoing training.

Qualifications

• Strong customer communication skills both in-person and on the phone.
• Excellent organizational skills and attention to detail.
• Ability to work in a fast-paced dealership environment with limited supervision.
• Must be authorized to work in the USA and pass pre-employment checks (background, MVR, drug).
• Valid driver's license is required.

Responsabilités

• Greet service department customers promptly and courteously.
• Listen to customers and articulate repair needs to technicians.
• Present recommended services with low-pressure, high-integrity approach.
• Provide accurate estimates of repair and maintenance costs.
• Follow up on repairs and keep customers informed of progress.
• Explain repairs and associated costs to customers.
• Notify customers when vehicles are ready for pickup.
• Maintain Customer Satisfaction Index scores by dealership standards.

Connaissances

Customer communication

Organization

Fast-paced environment

Strong interpersonal skills

Outils

Reynolds & Reynolds

Description du poste

Sheehy Auto Stores in Gaithersburg, MD is seeking Service Advisors to deliver exceptional customer service and act as a liaison between customers and service technicians. You will greet customers, assess repair needs, present options, and provide accurate estimates while maintaining CSI standards.

We offer comprehensive benefits and earning potential from $50,000 to $200,000 annually, commensurate with experience. Join a top workplace with growth opportunities and ongoing training.