Service Advisor: Customer Care & Vehicle Diagnostics

Sun State Ford; Orlando (FL); On-site; USD 42,000 - 68,000; Full time

Benefits offered by this job

401(k)

Dental insurance

Employee discount

Health insurance

Health savings account

Life insurance

Paid time off

Retirement plan

Vision insurance

Job summary

Sun State Ford in Orlando, FL is seeking a Service Advisor to greet customers, gather vehicle information, and clearly report symptoms. You will determine maintenance needs based on age, mileage, and history, and prepare cost estimates for labor and parts.

The role emphasizes accurate communication and ongoing customer updates. The position supports a long-term career with a brand focused on service excellence and community value, offering strong opportunities for growth within the dealership

Qualifications

• High school diploma or equivalent required.
• Minimum 1 year in service department.
• Ford dealership experience is a plus.
• Strong automotive knowledge and problem-solving mindset.

Responsibilities

• Greet customers promptly.
• Obtain customer and vehicle information.
• Clearly report all vehicle symptoms as described by the customer.
• Determine and recommend maintenance based on age, mileage and history.
• Prepare a complete and accurate estimate of cost for labor and parts.
• Establish follow up time.
• Monitor progress of each vehicle and update customers frequently.
• Verify final invoice matches work performed.
• Explain all completed work and charges to customers.

Skills

Knowledge of automobiles

Customer satisfaction

Problem-solving

Energetic personality

Integrity

Computer skills

Willingness to learn

Learn new tech/procedures

1+ year in service

Lift 50 pounds

Fast-paced environment

Basic computer skills

Positive, friendly attitude

High school diploma

Education

High school diploma or equivalent

Job description

Sun State Ford in Orlando, FL is seeking a Service Advisor to greet customers, gather vehicle information, and clearly report symptoms. You will determine maintenance needs based on age, mileage, and history, and prepare cost estimates for labor and parts.

The role emphasizes accurate communication and ongoing customer updates. The position supports a long-term career with a brand focused on service excellence and community value, offering strong opportunities for growth within the dealership