Service Advisor

Tallahassee Ford; Tallahassee (FL); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Market-leading pay with monthly bonus

Health and Dental Plans

401K with dealer matching

Paid holidays and vacation

Career development

Job summary

Tallahassee Ford Lincoln is seeking a Service Advisor in Tallahassee, FL to deliver an outstanding customer experience from check-in to final invoice. You will greet customers, collect vehicle information, explain symptoms, and guide them through recommended services with clear pricing and timelines.

The ideal candidate brings automotive dealership experience, a positive, can-do attitude, and the ability to multi-task in a fast-paced environment while building loyal customer relationships and a

Qualifications

• Customer-oriented with a positive attitude and ability to engage customers

Responsibilities

• Ensure customer has an excellent experience during visit
• Greet customers warmly and promptly
• Obtain customer and vehicle information and inspect vehicle at check-in
• Clearly report all vehicle symptoms as described by the customer
• Establish follow up time
• Determine and recommend needed maintenance based on age, mileage and history of vehicle
• Prepare a complete and accurate estimate of cost for labor and parts
• Engage customer to understand and approve recommended services and repair
• Monitor the progress of each vehicle throughout the day, and update customers frequently
• Verify that the final invoice reconciles with the work performed on the repair order
• Explain all completed work and charges to customers

Skills

Customer service

Positive attitude

Multi-tasking

Team player

Growth mindset

Loyal customer base development

Automotive dealership experience

Automotive service knowledge

Job description

Service Advisor

Tallahassee, FL

Tallahassee Ford Lincoln is focused on creating an amazing work environment for our employees because we realize that they are our greatest asset! Over the years our employees have helped us become the proud recipients of a range of awards and exclusive benchmarks. We have a proud history in our city and supporting our community is a goal all our employees strive for. If you are looking for an opportunity with excellent career growth while working for a company that strives to move our community forward.

We are looking for someone who:

• Loves serving the public and going the extra mile
• Has a contagious positive attitude
• Can multi-task in a fast paced environment
• Is a Team Player
• Always strives to grow and improve
• Develops a following of loyal businesses and customers
• Has Automotive Dealership experience
• Has Automotive Service and Repair knowledge

Responsibilities:

• Ensure customer has an excellent experience during visit
• Greet customers warmly and promptly
• Obtain customer and vehicle information and inspect vehicle at check-in
• Clearly report all vehicle symptoms as described by the customer
• Establish follow up time
• Determine and recommend needed maintenance based on age, mileage and history of vehicle
• Prepare a complete and accurate estimate of cost for labor and parts
• Engage customer to understand and approve recommended services and repair
• Monitor the progress of each vehicle throughout the day, and update customers frequently
• Verify that the final invoice reconciles with the work performed on the repair order
• Explain all completed work and charges to customers

What We Offer:

• Market leading pay plan with monthly bonuses
• Health and Dental Plans
• 401K plan with matching dealer contribution
• Paid holidays and vacation
• Career development and great work environment