Service Advisor: Client-Focused Auto Care | Flexible Hours

Sunrise Ford; Fontana (CA); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health Insurance

PTO & Sick Leave

401(K)

Flexible Working Hours

Competitive Pay

Job summary

Sunrise Ford in Fontana, CA is seeking a Service Advisor to greet customers, gather vehicle information, and communicate repair needs clearly. You will prepare estimates, manage timelines, and maintain strong communication with customers throughout the service day.

The role requires knowledge of automobiles, a customer‑focused mindset, and the ability to work in a fast‑paced Ford dealership environment. Ford dealership experience is a plus, with a long‑term career path in a growing team.

Qualifications

• Previous experience at a Ford dealership is a plus
• Ability to identify the problem quickly
• Knowledge of automobiles
• Proven record of achieving exceptional customer satisfaction
• Past experience as a service advisor, assistant lane manager or service consultant
• Very energetic personality
• A desire for a long-term career with a growing organization
• Personal and professional integrity
• Computer skills and willingness to learn new programs
• Ability to learn new technology and repair and service procedures and specifications
• Minimum of 2 year in service department
• Ability to lift 50 pounds and work on your feet for extended periods of time
• Ability to work in a fast-paced environment
• Basic computer skills
• Positive, friendly attitude
• High school diploma or equivalent
• CDK experience is a plus

Responsibilities

• Greet customers promptly
• Obtain customer and vehicle information
• Clearly report all vehicle symptoms as described by the customer
• Determine and recommend maintenance base on age, mileage and history of vehicle
• Prepare a complete and accurate estimate of cost for labor and parts
• Establish follow up time
• Monitor the progress of each vehicle throughout the day, and update customers frequently
• Verify that the final invoice reconciles with the work performed on the repair order
• Explain all completed work and charges to customers

Skills

Customer service

Problem identification

Automobile knowledge

Customer satisfaction

Integrity

Teamwork

Willingness to learn

Fast-paced environment

Positive attitude

Education

High school diploma or equivalent

Tools

CDK

Job description

Sunrise Ford in Fontana, CA is seeking a Service Advisor to greet customers, gather vehicle information, and communicate repair needs clearly. You will prepare estimates, manage timelines, and maintain strong communication with customers throughout the service day.

The role requires knowledge of automobiles, a customer‑focused mindset, and the ability to work in a fast‑paced Ford dealership environment. Ford dealership experience is a plus, with a long‑term career path in a growing team.