Dynamic Service Advisor — Growth, Training & Benefits

Hempstead Ford; Town of Hempstead (NY); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Competitive Pay

Health Insurance

PTO & Sick Leave

401(K)

Ford training

Job summary

Hireology is seeking a Service Advisor for a Ford dealership. The role focuses on greeting customers, listening to needs, and scheduling appointments. Responsibilities include obtaining vehicle information, reporting symptoms, and preparing cost estimates for labor and parts.

The position requires knowledge of automobiles, a track record of customer satisfaction, and the ability to work in a fast-paced environment. Ford training to pursue Master certification is offered, along with benefits.

Qualifications

• Customer-focused service orientation.
• Strong communication with customers and colleagues.
• Ability to learn new programs and computer systems.
• Energetic and long-term career mindset.

Responsibilities

• Greet customers promptly
• Obtain customer and vehicle information
• Clearly report all vehicle symptoms as described by the customer
• Determine and recommend maintenance based on age, mileage and history
• Prepare a complete and accurate estimate of cost for labor and parts
• Establish follow up time
• Monitor the progress of each vehicle and update customers
• Verify final invoice reconciles with work performed
• Explain all completed work and charges to customers

Skills

Customer service

Problem solving

Communication

Computer skills

Energetic personality

Teamwork

Education

High school diploma or equivalent

Job description

Hireology is seeking a Service Advisor for a Ford dealership. The role focuses on greeting customers, listening to needs, and scheduling appointments. Responsibilities include obtaining vehicle information, reporting symptoms, and preparing cost estimates for labor and parts.

The position requires knowledge of automobiles, a track record of customer satisfaction, and the ability to work in a fast-paced environment. Ford training to pursue Master certification is offered, along with benefits.