Automotive Service Advisor - Lead Customer Care & Estimates

Main Street Auto; Orlando (FL); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Industry-leading pay

Exceptional benefits

Career growth opportunities

Job summary

Main Street Auto in Orlando is hiring a Service Advisor to be the primary contact for customers, coordinating vehicle maintenance and repairs. You will greet customers, document needs, and guide them through the service process while ensuring accuracy in estimates and timelines.

The role requires strong communication, organization, and automotive knowledge in a fast-paced environment with a focus on customer satisfaction. Email [e-mail] for inquiries.

Qualifications

• High school diploma or equivalent required; automotive education a plus.
• Proven experience as a Service Advisor in automotive industry or related field.
• Excellent communication and interpersonal skills; ability to build rapport.
• Strong organizational and time management abilities; attention to detail.

Responsibilities

• Greet customers and create a warm, professional atmosphere.
• Serve as main contact for customers; understand concerns and requirements.
• Document concerns and communicate with service technicians.
• Schedule and confirm service appointments; coordinate resources.
• Gather vehicle history and symptoms; advise on services and maintenance.
• Prepare cost estimates for parts and labor; explain estimates clearly.
• Obtain customer approvals; create and manage repair orders.
• Maintain service records; ensure compliance with requirements.
• Coordinate with technicians for timely completion; follow up on satisfaction.

Skills

Customer service

Communication

Organization

Time management

Technical knowledge

Education

High school diploma

Automotive certification

Tools

Automotive software

Job description

Main Street Auto in Orlando is hiring a Service Advisor to be the primary contact for customers, coordinating vehicle maintenance and repairs. You will greet customers, document needs, and guide them through the service process while ensuring accuracy in estimates and timelines.

The role requires strong communication, organization, and automotive knowledge in a fast-paced environment with a focus on customer satisfaction. Email [e-mail] for inquiries.