Service Advisor: CSI-Driven Car Care Expert

Empire Nissan; Ontario (CA); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Health, Dental, Vision, Life

401K

Health & Wellness Program

Vacation and Holidays

Discretionary bonus opportunities

Supportive and positive work space for

Job summary

Empire Nissan in Ontario, California seeks a dynamic Service Advisor to be the center of communication for service/repair activities and liaison between customers and technicians. You will listen to customer problems, arrange service/repairs, and set expectations for timely delivery and satisfaction.

Responsibilities include maintaining CSI, scheduling and coordinating service, recommending repairs, ensuring documentation compliance, and training new staff.

Qualifications

• Minimum 3+ years of Nissan dealership service advisor experience.
• Bilingual in English and Spanish preferred.
• Excellent CSI scores and a proven customer satisfaction track record.
• Verifiable performance numbers, including monthly sales, customer-pay and warranty production.
• Consistent history of meeting or exceeding dealership sales objectives.
• Strong knowledge of Nissan service procedures, warranty policies, maintenance schedules, and dealership systems.
• Proven ability to sell maintenance and repairs while building customer relationships.
• Excellent communication, follow-up, organizational, and customer service skills.
• Ability to work in a high-volume, fast-paced dealership environment.

Responsibilities

• Maintain an Excellent CSI (Customer Satisfaction Index) - a MUST!!
• Assist customers with any service needs they have for their vehicle.
• Schedules service for customers either in person or on the phone to ensure a prompt and accurate diagnosis of any problems with their vehicle.
• Makes repair recommendations and manages delivery of repairs by setting and managing customer expectations.
• Ensures that required documentation is complete and is in compliance with regulations and standards.
• Complies with and enforces all safety policies and procedures.
• Attends all staff meetings, trainings, and educational classes as required.
• Helps educate/train new staff members.
• Problem solving, reporting research results, attention to detail.
• Continually learn about product updates, features, accessories to better assist customer needs.
• Establish personal goals that are consistent with the dealerships standards of productivity and devise a strategy to meet those goals.
• Follow all company policies and procedures.
• Demonstrate behaviors consistent with the Company's Values in all interactions with customers, coworkers and vendors.
• Product knowledge & safety.
• Patience and high energy personality, computer literate management.
• Performs other duties as assigned

Skills

Customer service

Communication skills

Bilingual English/Spanish

Job description

Empire Nissan in Ontario, California seeks a dynamic Service Advisor to be the center of communication for service/repair activities and liaison between customers and technicians. You will listen to customer problems, arrange service/repairs, and set expectations for timely delivery and satisfaction.

Responsibilities include maintaining CSI, scheduling and coordinating service, recommending repairs, ensuring documentation compliance, and training new staff.