Automotive Service Advisor CSI-Focused Customer Care

Capovalleytoyota; San Juan Capistrano (CA); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health insurance

Dental coverage

Vision coverage

Life insurance

401K

Job summary

Capovalleytoyota is seeking a Service Advisor to be the communications hub for service and repair activities. You will liaise between customers and technicians, explain needed repairs, and set expectations for service delivery.

A high school diploma or GED, dealership experience, and a clean driving record are expected. The role emphasizes excellent customer service, multitasking, and a proactive attitude in a fast-paced environment.

Qualifications

• High school diploma or GED required or equivalent
• Post-secondary automotive training or hands-on automotive experience preferred
• Experience in a dealer or large facility is a plus
• Proven customer service and problem-solving skills
• Familiarity with ADP/CDK computer programs is a plus
• Willingness to learn and adapt in a fast-paced environment
• Strong communication and interpersonal skills
• Clean driving record and unrestricted driver's license
• Ability to drive both automatic and manual transmission vehicles
• Product knowledge and safety awareness a plus
• Desire to work in a commission, performance-based setting
• Ability to multi-task and follow tasks as assigned
• Professional appearance and work ethic
• Self-motivation and initiative
• Team-oriented mindset
• Bilingual abilities are a plus

Responsibilities

• Maintain an Excellent CSI (Customer Satisfaction Index) - a MUST!!
• Assist customers with any service needs they have for their vehicle
• Schedules service for customers either in person or on the phone to ensure a prompt and accurate diagnosis of any problems with their vehicle
• Makes repair recommendations and manages delivery of repairs by setting and managing customer expectations
• Ensures that required documentation is complete and is in compliance with regulations and standards
• Complies with and enforces all safety policies and procedures
• Attends all staff meetings, trainings, and educational classes as required
• Helps educate/train new staff members
• Problem solving, reporting research results, attention to detail
• Continually learn about product updates, features, accessories to better assist customer needs
• Establish personal goals that are consistent with the dealership's standards of productivity and devise a strategy to meet those goals
• Follow all company policies and procedures
• Demonstrate behaviors consistent with the Company's Values in all interactions with customers, coworkers and vendors
• Product knowledge & safety
• Patience and high energy personality, computer literate management
• Performs other duties as assigned

Skills

Customer service

Communication

Multi-tasking

Team player

Problem solving

Bilingual

Education

High school diploma or GED

Post-secondary automotive training or experience

Tools

ADP/CDK

Job description

Capovalleytoyota is seeking a Service Advisor to be the communications hub for service and repair activities. You will liaise between customers and technicians, explain needed repairs, and set expectations for service delivery.

A high school diploma or GED, dealership experience, and a clean driving record are expected. The role emphasizes excellent customer service, multitasking, and a proactive attitude in a fast-paced environment.