Automotive Service Advisor — Elite Customer Care

Mills Auto Group; Newport News (VA); On-site; USD 65,000 - 120,000; Full time

Benefits offered by this job

Medical, Dental and Vision Plans

Vacation Time

401k Plan

Paid training

Vehicle discounts

Job summary

Nissan Newport News is seeking an experienced Automotive Service Advisor to provide exceptional customer service and act as the liaison between customers and the service department. You will schedule appointments, explain repairs clearly, and coordinate with technicians to ensure timely, accurate service.

Responsibilities include driving appointments, documenting service needs, and maintaining strong customer relationships.

Qualifications

• Experience as Automotive Service Advisor preferred.
• Strong knowledge of automotive parts and services.
• Excellent communication and customer service skills.
• Ability to multitask and prioritize effectively.
• Proficient with service management software.
• Valid driver's license with clean driving record.

Responsibilities

• Communicate with customers to understand vehicle concerns and gather information.
• Schedule and manage service appointments with timely completion.
• Explain required repairs and maintenance clearly to customers.
• Estimate repair costs and time required for services.
• Coordinate with technicians to ensure timely repairs.
• Keep customers informed of vehicle status throughout service.
• Resolve customer inquiries and maintain satisfaction.
• Assist in achieving service department goals and quality standards.

Skills

Communication skills

Automotive knowledge

Problem solving

Computer skills

Multitasking

Driver's license

Tools

Service management software

Job description

Nissan Newport News is seeking an experienced Automotive Service Advisor to provide exceptional customer service and act as the liaison between customers and the service department. You will schedule appointments, explain repairs clearly, and coordinate with technicians to ensure timely, accurate service.

Responsibilities include driving appointments, documenting service needs, and maintaining strong customer relationships.