CSI-Driven Service Advisor for Auto Care

MARHOFER AUTO CENTER INC; Cuyahoga Falls (OH); On-site; USD 61,000 - 116,000; Full time

Job summary

MARHOFER AUTO CENTER INC is seeking a Service Advisor at Nissan in Cuyahoga Falls, OH. You will be the main link between customers and the service department, write repair orders, provide estimates, coordinate with technicians and keep customers informed from check-in to delivery.

The role requires a high school diploma, strong communication, and an ability to explain repairs clearly. Prior dealership experience and familiarization with CDK or Reynolds systems are a plus; opportunities for

Qualifications

• High school diploma or GED required.
• Associate degree in Automotive Technology or related field preferred.
• Prior customer service experience required.
• Automotive service, retail, or hospitality background recommended.
• Experience with dealership management systems (CDK, Reynolds & Reynolds) preferred.
• Knowledge of multi-point inspections and service upselling techniques.

Responsibilities

• Greet customers and assess vehicle concerns.
• Write detailed repair orders and provide cost estimates.
• Review multi-point inspections and coordinate with technicians and parts.
• Provide proactive status updates to customers.
• Resolve customer concerns promptly and professionally.
• Promote service specials and maintenance plans to enhance customer satisfaction.
• Ensure seamless communication between customers and the service department.
• Drive customer service initiatives and maintain high levels of customer satisfaction.
• Upsell maintenance services and manage high-volume service drives efficiently.

Skills

Communication skills

Active listening

Customer service

Repair order writing

Multitasking

Clear explanations

Driver's license

Education

High school diploma or GED

Associate's degree (preferred)

Tools

CDK

Reynolds & Reynolds

Job description

MARHOFER AUTO CENTER INC is seeking a Service Advisor at Nissan in Cuyahoga Falls, OH. You will be the main link between customers and the service department, write repair orders, provide estimates, coordinate with technicians and keep customers informed from check-in to delivery.

The role requires a high school diploma, strong communication, and an ability to explain repairs clearly. Prior dealership experience and familiarization with CDK or Reynolds systems are a plus; opportunities for