Automotive Service Concierge & Advisor

SouthWest Nissan; Terrell (TX); On-site; USD 40,000 - 65,000; Full time

Job summary

SouthWest Nissan is seeking a Service Advisor to greet customers, listen to concerns, and document vehicle issues for technicians. You will explain repair needs and costs, schedule appointments, and follow up on repairs while offering relevant services and products.

The role emphasizes strong customer service, automotive knowledge, and effective communication with both customers and the service team. Proficiency with service software and basic computing is expected.

Qualifications

• Customer service skills to build rapport and deliver exceptional service.
• Automotive repair and maintenance knowledge to communicate with customers and technicians.
• Organizational skills to manage tasks and appointments.
• Familiarity with automotive service software and basic computing.

Responsibilities

• Customer Interaction: Greet customers, listen to their concerns, and gather information about vehicle issues.
• Documentation: Record customer information and vehicle issues accurately, passing this information to technicians for action.
• Service Recommendations: Advise customers on necessary maintenance and repair services, with costs.
• Scheduling: Manage the service schedule based on technician availability and customer needs.
• Follow-Up: Keep customers updated on repair status and changes in service recommendations or costs.
• Sales: Upsell additional services and products while respecting customer budget and preferences.

Skills

Customer Service

Automotive knowledge

Organizational skills

Technical proficiency

Tools

Service software

Job description

SouthWest Nissan is seeking a Service Advisor to greet customers, listen to concerns, and document vehicle issues for technicians. You will explain repair needs and costs, schedule appointments, and follow up on repairs while offering relevant services and products.

The role emphasizes strong customer service, automotive knowledge, and effective communication with both customers and the service team. Proficiency with service software and basic computing is expected.