Auto Service Advisor: Customer Champion & CSI Driver

Family VW of Burleson; Mansfield (TX); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401(k)

Basic Life Insurance

Accident & Critical Illness Insurance

Paid Training

Short Term Disability

Employee Discount Program

Job summary

Family Car Group is seeking a Service Advisor to greet customers, schedule appointments and act as the liaison between customers and service technicians. The role emphasizes exceptional customer service and clear communication to ensure satisfaction throughout the repair process.

You will provide repair estimates, explain costs, and assist with warranty handling, while maintaining high CSI scores through attentive service and follow-up with customers.

Responsibilities

• Greet service department customers promptly and courteously.
• Listen to customers and clearly translate repair needs to techs.
• Upsell additional services using low pressure, high integrity methods.
• Provide accurate repair/maintenance estimates.
• Adhere to policies on vehicle care and operation.
• Follow up on each repair and keep customers informed of progress.
• Sell and manage extended warranties.
• Inspect repair quality and ensure all work is complete.
• Notify customers when vehicles are ready for pick up.
• Review and explain repairs and associated costs with customers.
• Handle minor customer concerns and complaints.
• Keep Service Manager informed of all problems and potential problems.
• Maintain CSI scores in accordance with dealership standards.

Job description

Family Car Group is seeking a Service Advisor to greet customers, schedule appointments and act as the liaison between customers and service technicians. The role emphasizes exceptional customer service and clear communication to ensure satisfaction throughout the repair process.

You will provide repair estimates, explain costs, and assist with warranty handling, while maintaining high CSI scores through attentive service and follow-up with customers.