Automotive Service Advisor & CSI Champion

EasyCare Recruiting; Florida; On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Excellent benefits

Job summary

EasyCare Recruiting is seeking a Service Advisor for a family-owned auto dealership in the United States. The role focuses on greeting customers, relaying repair needs to technicians, and presenting clear repair cost estimates.

You will upsell services with integrity, keep customers informed on progress, and help maintain high CSI scores. The position emphasizes excellent customer interactions, accurate communication between customers and service staff, and adherence to dealership policies.

Qualifications

• Experience in customer-facing service roles preferred but not required.
• Ability to greet customers and coordinate service with technicians.
• Strong communication and listening skills to translate repair needs to the shop.

Responsibilities

• Greet customers promptly and courteously.
• Listen to customers and clearly articulate repair needs to technicians.
• Upsell recommended/additional services using low-pressure methods.
• Provide accurate cost estimates for repairs and maintenance.
• Follow dealership policies on vehicle care and operation.
• Keep customers informed on progress and status of repairs.
• Explain repairs and costs to customers clearly.
• Notify customers when vehicles are ready for pickup.
• Maintain CSI scores according to dealership standards.

Skills

Customer service

Communication

Upselling

Repair estimates

CSI focus

Job description

EasyCare Recruiting is seeking a Service Advisor for a family-owned auto dealership in the United States. The role focuses on greeting customers, relaying repair needs to technicians, and presenting clear repair cost estimates.

You will upsell services with integrity, keep customers informed on progress, and help maintain high CSI scores. The position emphasizes excellent customer interactions, accurate communication between customers and service staff, and adherence to dealership policies.