Automotive Service Advisor

Warker LLC; Elk River (MN); Vor Ort; USD 50.000 - 65.000; Vollzeit

Zusammenfassung

Warker LLC in Elk River, MN is seeking a Customer-Focused Nissan Service Advisor to bridge customers and technicians in our service center. You will welcome customers, listen to vehicle concerns, document symptoms, and coordinate service appointments while maintaining repair orders and service records.

You will clearly explain maintenance recommendations and provide transparent estimates, update customers on progress, and help ensure timely vehicle delivery.

Qualifikationen

• Customer-focused approach with clear communication.
• Accurate documentation of symptoms and repairs.
• Ability to coordinate multiple repair orders and keep customers informed.

Aufgaben

• Greet customers and listen to vehicle concerns to document symptoms accurately.
• Coordinate service appointments and maintain repair orders and service records.
• Explain maintenance recommendations and estimates clearly and transparently.
• Provide progress updates and ensure timely delivery of vehicles.
• Collaborate with technicians and service team to maintain a smooth service experience.

Kenntnisse

Customer service

Communication

Attention to detail

Automotive knowledge

Repair orders

Team mindset

Dealership experience

Jobbeschreibung

Customer-Focused Nissan Service Advisor Serve as a key liaison between customers and technicians in the service center. Welcome customers, listen to vehicle concerns, and accurately document symptoms. Coordinate service appointments and create/maintain repair orders and service records. Clearly explain recommended maintenance and service estimates, keeping communication transparent and customer-friendly. Provide updates on repair progress and help ensure vehicles are delivered in a timely manner. Work closely with technicians and the service team to support an efficient, smooth service experience.

Customer-Focused Nissan Service Advisor Serve as a key liaison between customers and technicians in the service center. Welcome customers, listen to vehicle concerns, and accurately document symptoms. Coordinate service appointments and create/maintain repair orders and service records. Clearly explain recommended maintenance and service estimates, keeping communication transparent and customer-friendly. Provide updates on repair progress and help ensure vehicles are delivered in a timely manner. Work closely with technicians and the service team to support an efficient, smooth service experience.

Qualifications & Skills

• Strong customer service and communication skills
• Attention to detail and accurate documentation
• Interest in automotive service and basic automotive knowledge
• Ability to coordinate repair orders and manage customer expectations
• Team-oriented mindset and professionalism
• Dealership service experience is a plus