Service Advisor

Empire Nissan; Ontario (CA); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Health, Dental, Vision, Life

401K

Health & Wellness Program

Vacation and Holidays

Discretionary bonus opportunities

Supportive and positive work space for

Job summary

Empire Nissan in Ontario, California seeks a dynamic Service Advisor to be the center of communication for service/repair activities and liaison between customers and technicians. You will listen to customer problems, arrange service/repairs, and set expectations for timely delivery and satisfaction.

Responsibilities include maintaining CSI, scheduling and coordinating service, recommending repairs, ensuring documentation compliance, and training new staff.

Qualifications

• Minimum 3+ years of Nissan dealership service advisor experience.
• Bilingual in English and Spanish preferred.
• Excellent CSI scores and a proven customer satisfaction track record.
• Verifiable performance numbers, including monthly sales, customer-pay and warranty production.
• Consistent history of meeting or exceeding dealership sales objectives.
• Strong knowledge of Nissan service procedures, warranty policies, maintenance schedules, and dealership systems.
• Proven ability to sell maintenance and repairs while building customer relationships.
• Excellent communication, follow-up, organizational, and customer service skills.
• Ability to work in a high-volume, fast-paced dealership environment.

Responsibilities

• Maintain an Excellent CSI (Customer Satisfaction Index) - a MUST!!
• Assist customers with any service needs they have for their vehicle.
• Schedules service for customers either in person or on the phone to ensure a prompt and accurate diagnosis of any problems with their vehicle.
• Makes repair recommendations and manages delivery of repairs by setting and managing customer expectations.
• Ensures that required documentation is complete and is in compliance with regulations and standards.
• Complies with and enforces all safety policies and procedures.
• Attends all staff meetings, trainings, and educational classes as required.
• Helps educate/train new staff members.
• Problem solving, reporting research results, attention to detail.
• Continually learn about product updates, features, accessories to better assist customer needs.
• Establish personal goals that are consistent with the dealerships standards of productivity and devise a strategy to meet those goals.
• Follow all company policies and procedures.
• Demonstrate behaviors consistent with the Company's Values in all interactions with customers, coworkers and vendors.
• Product knowledge & safety.
• Patience and high energy personality, computer literate management.
• Performs other duties as assigned

Skills

Customer service

Communication skills

Bilingual English/Spanish

Job description

Overview

OUR WELL-ESTABLISHED NISSAN DEALERSHIP IN ONTARIO CALIFORNIA – EMPIRE NISSAN is looking for a dynamic and results-driven Service Advisor! The Service Advisor is the center of communication for service/repair activities and the liaison between customers and technicians. Serving as the primary point of contact for all automotive service and repair matters, the Service Advisor must listen and thoroughly understand customer problems, arrange for appropriate service/repairs, and set/manage expectations on the part of the customers and the technicians in terms of service delivery. He or she makes sure the customer knows what repairs are needed and what repairs and maintenance are recommended. No one wants to have to bring their car in, but our Advisors ensure the customer is satisfied that the vehicle will be repaired right the first time with the shortest time possible.

HOW WE INVEST AND SUPPORT OUR TEAM MEMBERS:

At Empire Nissan, we strive to empower our Team Members to be team-centric and self-motivated in their work.

• Health, Dental, Vision, Life, 401K, Health & Wellness Program.
• Company-paid Vacation and Holidays.
• Competitive Pay and Discretionary Bonus opportunities.
• A supportive and positive space for you to grow and expand your career development.

Responsibilities

• Maintain an Excellent CSI (Customer Satisfaction Index) - a MUST!!
• Assist customers with any service needs they have for their vehicle.
• Schedules service for customers either in person or on the phone to ensure a prompt and accurate diagnosis of any problems with their vehicle.
• Makes repair recommendations and manages delivery of repairs by setting and managing customer expectations.
• Ensures that required documentation is complete and is in compliance with regulations and standards.
• Complies with and enforces all safety policies and procedures.
• Attends all staff meetings, trainings, and educational classes as required.
• Helps educate/train new staff members.
• Problem solving, reporting research results, attention to detail.
• Continually learn about product updates, features, accessories to better assist customer needs.
• Establish personal goals that are consistent with the dealerships standards of productivity and devise a strategy to meet those goals.
• Follow all company policies and procedures.
• Demonstrate behaviors consistent with the Company's Values in all interactions with customers, coworkers and vendors.
• Product knowledge & safety.
• Patience and high energy personality, computer literate management.
• Performs other duties as assigned

Qualifications

• Minimum 3+ years of Nissan dealership service advisor experience.
• Bilingual in English and Spanish preferred.
• Excellent CSI scores and a proven customer satisfaction track record.
• Verifiable performance numbers, including monthly sales, customer-pay and warranty production, hours per RO, and overall performance.
• Consistent history of meeting or exceeding dealership sales objectives.
• Strong knowledge of Nissan service procedures, warranty policies, maintenance schedules, and dealership systems.
• Proven ability to sell maintenance and repairs while building customer relationships.
• Excellent communication, follow-up, organizational, and customer service skills.
• Ability to work in a high-volume, fast-paced dealership environment.