Auto Service Advisor — Fast-Paced, Customer-Centric

Gordie Boucher Ford & Lincoln; Menomonee Falls (WI); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Base salary + commission

Health insurance

Dental insurance

Vision insurance

Paid vacation

Spiffs & rewards

Job summary

The Boucher Automotive Group is seeking a Service Advisor to join our team. You will determine automotive problems by listening to customer descriptions, inspect vehicles, perform test drives, and prepare repair orders with clear descriptions of symptoms and required repairs.

Ideal candidates will have strong equipment knowledge, a proactive attitude, and a commitment to world-class customer service. ADP experience is a plus, and a drug test is required.

Qualifications

• Must have strong equipment knowledge related to automotive service.
• Excellent customer service orientation and communication skills.
• Experience with ADP or similar payroll/ERP systems preferred.
• Maintaining high CSI standards and a focus on world-class customer service.

Responsibilities

• Determine automotive problems by listening to customer descriptions of symptoms.
• Clarify problem descriptions and conduct inspections to diagnose issues.
• Take test drives and review vehicle maintenance records.
• Describe symptoms, problems, and required repairs to prepare RO; obtain approvals; enter RO into system.

Skills

Equipment knowledge

Customer service orientation

ADP experience

CSI standards

Tools

ADP

Job description

The Boucher Automotive Group is seeking a Service Advisor to join our team. You will determine automotive problems by listening to customer descriptions, inspect vehicles, perform test drives, and prepare repair orders with clear descriptions of symptoms and required repairs.

Ideal candidates will have strong equipment knowledge, a proactive attitude, and a commitment to world-class customer service. ADP experience is a plus, and a drug test is required.