Automotive Service Advisor – Customer‑Focused Auto Care

Blain's Farm & Fleet (Blain Supply, Inc.); Janesville (WI); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Disability insurance

Life insurance

401(k) with company match

Paid holidays

Employee discount

Leadership training

ASE testing & certifications

Job summary

Blain's Farm & Fleet in Janesville, WI is seeking a Service Advisor to perform automotive services and provide excellent customer service. You will be trained to achieve Level I status and support the service team.

Responsibilities include assisting customers, using the VAST system to schedule work orders, explaining invoices, and handling cashier duties. This role includes a strong benefits package and growth opportunities.

Qualifications

• Must have great communication skills.
• Ability to pass pre-employment drug screening and background checks.
• Must be 18 years of age or older.
• Prior auto repair experience preferred.
• Prior retail experience preferred.
• Ability to read and speak English.

Responsibilities

• Assist customers with their purchases in a customer service and sales focused environment.
• Utilize computers to determine product inventory levels and product arrival dates; set up work orders for customers, schedule service work and communicate to the service department.
• Explain work orders and invoices to customers.
• Perform Retail Cashier Duties by obtaining and processing customer payments.
• Install batteries, balance wheels, repair and install tires when required.
• Perform oil changes using LOF procedures when required.
• Demonstrate awareness and compliance with Loss Prevention and safety policies and procedures.
• Ability to interpret vehicle inspection results and make appropriate service recommendations to customers.

Skills

Communication skills

English proficiency

Customer service

Tools

VAST system

Job description

Blain's Farm & Fleet in Janesville, WI is seeking a Service Advisor to perform automotive services and provide excellent customer service. You will be trained to achieve Level I status and support the service team.

Responsibilities include assisting customers, using the VAST system to schedule work orders, explaining invoices, and handling cashier duties. This role includes a strong benefits package and growth opportunities.