Service Advisor — Growth, Great Benefits & Customer Impact

Ewald-Automotive-Group; Okauchee Lake (WI); Presencial; USD 42.000 - 62.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401(k) with employer match

Paid time off

Holiday pay

Training & growth

Descripción de la vacante

Ewald Automotive Group, a family-owned dealership serving Milwaukee area, seeks a Service Advisor to be the main liaison between customers and the service team. You’ll explain services, provide estimates, and keep customers updated on timelines.

You’ll coordinate with technicians, schedule appointments, and contribute to a high-quality service experience while building lasting relationships with our guests.

Formación

• 3+ years as a Service Advisor in an automotive setting.
• Strong communication and customer-service focus.
• Proficient with service-management software and computer systems.
• Knowledge of automotive systems; bilingual is a plus.

Responsabilidades

• Greet customers promptly and professionally, listening to their vehicle concerns.
• Explain recommended services and repairs, including pricing and time estimates.
• Schedule service appointments and manage workflow to optimize technician productivity and customer satisfaction.
• Coordinate with service technicians to ensure accurate diagnosis and timely completion of repairs.
• Maintain clear communication with customers regarding vehicle status, additional findings, and completion timelines.
• Process service orders, invoices, and warranty claims accurately.
• Follow up with customers post-service to ensure satisfaction and loyalty.
• Stay up-to-date on vehicle models, service procedures, and dealership promotions.

Conocimientos

Customer service

Communication

Multitasking

Team coordination

Bilingual (nice to have)

Herramientas

Service management software

Descripción del empleo

Ewald Automotive Group, a family-owned dealership serving Milwaukee area, seeks a Service Advisor to be the main liaison between customers and the service team. You’ll explain services, provide estimates, and keep customers updated on timelines.

You’ll coordinate with technicians, schedule appointments, and contribute to a high-quality service experience while building lasting relationships with our guests.