Automotive Service Advisor

Silverlakeauto; Town of Brookfield (WI); On-site; USD 60,000 - 100,000; Full time

Benefits offered by this job

Health, Vision and Dental

PTO

401(k) with aggressive match

Paid Training

ASE Reimbursement

Career Pathing to Service Manager

Discounts

Job summary

Silverlakeauto is hiring a Service Advisor to join our industry‑leading team. Enjoy a Monday–Friday schedule (7am–5:30pm) with a competitive $60–$100K compensation and top‑tier health, vision and dental plans plus a generous PTO program.

As a Service Advisor you will greet customers, obtain vehicle information, communicate updates, determine and recommend services, and prepare complete labor and parts estimates.

Qualifications

• Possess a valid Driver’s License.
• Maintain a clean, professional, and safe work area and appearance.
• Embrace technology.
• Operate with a high level of energy, positive attitude, and excellence.
• Possess a hunger to learn, help and improve through coaching.

Responsibilities

• Greet, develop rapport, and communicate with customers face-to-face and on the phone
• Obtain customer and vehicle information
• Facilitate communication with customers, including drop-off, updates, and check-out
• Determine and recommend appropriate services in a customer-focused approach
• Prepare a complete and accurate estimate cost for labor and parts
• Work with team to complete service and daily tasks
• Work with current technology to assist with communication and workflow

Job description

Come join our industry-leading company as a Service Advisor and experience these benefits:

Rewards:

• Monday thru Friday workweek, 7am to 5:30pm
• $60-100K; Competitive Compensation - never an issue!
• Great Health, Vision and Dental plans (individual and family)
• Generous PTO plan
• Paid Holidays
• 401(k) with an aggressive match starting after 60 days. No one-year waiting period. We want to get you to your retirement goals as quickly as we can.
• Closed Weekends to Spend Time with Family and Friends
• Paid Training
• ASE Reimbursement
• Career Pathing and Advancement to Service Manager
• Friends, Family and Employee Discount
• Tire Discount for Employees (8 tires/year)
• Paid Uniforms
• Team Member Appreciation and Recognition Events
• An Award-Winning Workplace Culture

We are always hiring Service Advisors to support our growing customer base

Reputation:

• Employee-first company
• 53 years strong with 7 locations - Brookfield (Bluemound Rd. & Capitol Dr.), Grafton, Hartland, Muskego, New Berlin and Oconomowoc.
• Committed to creating exceptional experiences for our team members thrive
• We live our mission of “we exist to serve because you deserve better” daily
• Our core values of family, integrity, hospitality, growth, professionalism and initiative influence all that we do and how we conduct ourselves
• We are passionate about elevating the automotive repair industry - as a workplace setting and the customer experience
• Invested in success - technology, trainings, and an entire Business Development department that brings in quality customers who can and want to maintain their vehicles

Don’t just take our word for it - read our Google reviews, check out our social media, visit our LinkedIn Life page, and spend some time on our website to see what we are all about.

If you want to work for a company that respects and appreciates its employees, join our team of talented Service Advisors!

Service Advisors Responsibilities:

• Greet, develop rapport, and communicate with customers face-to-face and on the phone
• Obtain customer and vehicle information
• Facilitate communication with customers, including drop-off, updates, and check-out
• Determine and recommend appropriate services in a customer-focused approach
• Prepare a complete and accurate estimate cost for labor and parts
• Work with team to complete service and daily tasks
• Work with current technology to assist with communication and workflow

Service Advisor Requirements:

• Possess a valid Driver’s License
• Maintain a clean, professional, and safe work area and appearance
• Embrace technology
• Operate with a high level of energy, positive attitude, and excellence
• Possess a hunger to learn, help and improve through coaching

We are always growing our Service Advisor team!