Service Advisor

Kowalis Motor Car Inc; Orland Park (IL); On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

Competitive pay

Bonuses

Benefits package

Paid training and development

Opportunities for advancement

Employee discounts

401k with match

Job summary

Kowalis Auto Group in Illinois is seeking a Service Advisor to join our team. You will greet customers, listen to vehicle concerns, document repair needs, and explain recommended maintenance politely and clearly.

The role requires strong communication and organizational skills, the ability to work in a fast-paced environment, and a commitment to delivering outstanding service. We offer competitive pay, bonuses, benefits, paid training and development, and opportunities for advancement.

Qualifications

• Previous automotive service advisor experience preferred.
• Excellent customer service and communication skills.
• Strong organization and attention to detail.
• Ability to work in a fast-paced environment.
• Professional attitude and positive personality.
• Valid driver’s license.

Responsibilities

• Greet customers and provide a professional, friendly experience.
• Listen to customers’ vehicle concerns and accurately document repair needs.
• Recommend necessary maintenance and repairs.
• Prepare and explain estimates, invoices, and repair orders.
• Communicate repair timelines and updates to customers.
• Coordinate with technicians to ensure repairs are completed properly and efficiently.
• Maintain strong customer relationships and follow up after service.
• Help achieve customer satisfaction, sales, and productivity goals.

Skills

Customer service

Communication

Organization

Attention to detail

Fast-paced environment

Professionalism

Explain services clearly

Driver's license

Job description

Service Advisor

Join Our Team as a Service Advisor!

Kowalis Auto Group is looking for a motivated, customer-focused Service Advisorto join our team. If you have strong communication skills, enjoy helping customers, and have a passion for the automotive industry, we want to hear from you!

What You’ll Do

• Greet customers and provide a professional, friendly experience
• Listen to customers’ vehicle concerns and accurately document repair needs
• Recommend necessary maintenance and repairs
• Prepare and explain estimates, invoices, and repair orders
• Communicate repair timelines and updates to customers
• Coordinate with technicians to ensure repairs are completed properly and efficiently
• Maintain strong customer relationships and follow up after service
• Help achieve customer satisfaction, sales, and productivity goals

What We’re Looking For

• Previous automotive service advisor experience preferred
• Excellent customer service and communication skills
• Strong organization and attention to detail
• Ability to work in a fast-paced environment
• Professional attitude and positive personality
• Basic knowledge of vehicle maintenance and repair
• Ability to explain automotive services clearly to customers
• Valid driver’s license

What We Offer

• Competitive pay
• Performance-based bonuses
• Benefits package
• Paid training and development
• Opportunities for advancement
• Supportive team environment
• Employee discounts
• 401k with match

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.