SERVICE ADVISOR

Platinumcdrjtexas; Terrell (TX); In loco; USD 36.000 - 60.000; Tempo pieno

Descrizione del lavoro

Platinum CDRJ in Terrell, TX is seeking a Service Advisor to greet customers, assess vehicle issues, and explain repair needs and costs. You will coordinate with technicians and keep customers informed throughout the service process.

Responsibilities include documenting customer information, scheduling appointments, presenting maintenance recommendations, and promoting services while respecting the customer's budget. Strong communication and organizational skills are essential.

Competenze

• Customer service skills to build rapport and deliver exceptional service.
• Solid automotive repair/maintenance knowledge for clear communication with customers and technicians.
• Strong organizational ability to manage multiple tasks and appointments efficiently.

Mansioni

• Greet customers and gather information about vehicle issues and costs.
• Record customer information and vehicle issues for technicians.
• Advise customers on maintenance and repair services with costs and benefits.
• Manage the service schedule and coordinate appointments.
• Keep customers updated on status, changes in recommendations or costs.
• Upsell additional services and products while respecting customer budgets.

Conoscenze

Customer service

Automotive knowledge

Organizational skills

Technical proficiency

Descrizione del lavoro

SERVICE ADVISOR# SERVICE ADVISORPlatinum CDRJ - Terrell, TX 75160## DescriptionKey Responsibilities* Customer Interaction: Greet customers, listen to their concerns, and gather information about their vehicle issues. Provide clear explanations of repair needs and associated costs.* Documentation: Record customer information and vehicle issues accurately, passing this information to the service technicians for further action.* Service Recommendations: Advise customers on necessary maintenance and repair services, ensuring they understand the benefits and costs involved.* Scheduling: Manage the service schedule, coordinating appointments based on technician availability and customer needs to optimize workflow and reduce wait times.* Follow-Up: Keep customers updated on the status of their vehicle repairs and any changes in service recommendations or costs.* Sales: Upsell additional services and products that may enhance vehicle performance while respecting the customer's budget and preferences.Required Skills and Qualifications* Customer Service Skills: Strong interpersonal skills to build rapport with customers and provide exceptional service.* Automotive Knowledge: A solid understanding of automotive repair and maintenance processes to effectively communicate with both customers and technicians.* Organizational Skills: Ability to manage multiple tasks and appointments efficiently, ensuring smooth operations within the service center.Technical Proficiency: Familiarity with automotive service software and tools, as well as basic computer skills for documentation and communication purposes.