SERVICE ADVISOR

Paycom; Denison (TX); On-site; USD 42,000 - 58,000; Full time

Job summary

Paycom in Denison, TX is seeking a customer-focused Service Advisor to support our automotive service center. You will greet customers, capture vehicle issues, and explain repair needs and costs clearly to help them make informed decisions.

The role requires strong organizational and technical skills to schedule appointments, document information accurately, coordinate with technicians, and sometimes upsell services while respecting the customer budget.

Qualifications

• Customer service skills to build rapport and provide exceptional service.
• Automotive knowledge to communicate repair processes effectively with customers and technicians.
• Organizational skills to manage multiple tasks and appointments efficiently.
• Technical proficiency with automotive service software and basic computer skills.

Responsibilities

• Greet customers and gather information about vehicle issues.
• Explain repair needs and associated costs clearly.
• Record customer information and vehicle issues accurately for technicians.
• Advise on necessary maintenance and services, including benefits and costs.
• Schedule service appointments by coordinating with technicians and customers.
• Provide follow-up on repair status and any changes in recommendations or costs.
• Upsell additional services and products while respecting the customer's budget and preferences.

Skills

Customer Service Skills

Automotive Knowledge

Organizational Skills

Technical Proficiency

Job description

Key ResponsibilitiesCustomer Interaction: Greet customers, listen to their concerns, and gather information about their vehicle issues. Provide clear explanations of repair needs and associated costs.Documentation: Record customer information and vehicle issues accurately, passing this information to the service technicians for further action.Service Recommendations: Advise customers on necessary maintenance and repair services, ensuring they understand the benefits and costs involved.Scheduling: Manage the service schedule, coordinating appointments based on technician availability and customer needs to optimize workflow and reduce wait times.Follow-Up: Keep customers updated on the status of their vehicle repairs and any changes in service recommendations or costs.Sales: Upsell additional services and products that may enhance vehicle performance while respecting the customer's budget and preferences.Required Skills and QualificationsCustomer Service Skills: Strong interpersonal skills to build rapport with customers and provide exceptional service.Automotive Knowledge: A solid understanding of automotive repair and maintenance processes to effectively communicate with both customers and technicians.Organizational Skills: Ability to manage multiple tasks and appointments efficiently, ensuring smooth operations within the service center.Technical Proficiency: Familiarity with automotive service software and tools, as well as basic computer skills for documentation and communication purposes.