Client-Focused Automotive Service Advisor

PLATINUM HMS TEXOMA LLC; Denison (TX); In loco; USD 42.000 - 52.000; Tempo pieno

Descrizione del lavoro

PLATINUM HMS TEXOMA LLC is seeking a Service Advisor to greet customers, listen to vehicle concerns, and clearly explain repair needs and costs.

You will document customer and vehicle information, coordinate with technicians, schedule appointments, and follow up on repairs. Upsell additional services while respecting the customer's budget.

Strong customer service, automotive knowledge, and organization are essential, with familiarity of service software and basic computer skills.

Competenze

• Excellent interpersonal skills to build rapport with customers.
• Solid understanding of automotive repair and maintenance processes.
• Ability to communicate repair options clearly.
• Proven multitasking and appointment management abilities.
• Proficiency with basic computer tasks and service software.

Mansioni

• Greet customers and gather information about vehicle issues.
• Document customer information and vehicle concerns for technicians.
• Explain repair needs and associated costs clearly.
• Schedule service appointments and coordinate with technicians.
• Follow up with customers on repair status and costs.
• Upsell appropriate services and products while respecting budgets.

Conoscenze

Customer Service

Automotive Knowledge

Organizational Skills

Technical Proficiency

Strumenti

Service Software

Descrizione del lavoro

PLATINUM HMS TEXOMA LLC is seeking a Service Advisor to greet customers, listen to vehicle concerns, and clearly explain repair needs and costs.

You will document customer and vehicle information, coordinate with technicians, schedule appointments, and follow up on repairs. Upsell additional services while respecting the customer's budget.

Strong customer service, automotive knowledge, and organization are essential, with familiarity of service software and basic computer skills.