SERVICE ADVISOR

Platinum Toyota; Denison (TX); Presencial; USD 38.000 - 55.000; Jornada completa

Descripción de la vacante

Platinum TMS Texoma is seeking a Service Advisor to greet customers, capture vehicle concerns, and relay details to technicians. You will explain repair needs and costs, schedule appointments, and track progress to ensure smooth service flow.

In this role, you will advise on maintenance, document interactions, and upsell appropriate services while maintaining a focus on customer satisfaction and budget considerations.

Formación

• Strong interpersonal skills to build rapport with customers and provide exceptional service.
• Solid understanding of automotive repair and maintenance processes to communicate with customers and technicians.
• Ability to manage multiple tasks and appointments efficiently, ensuring smooth operations within the service center.
• Familiarity with automotive service software and basic computer skills for documentation and communication.

Responsabilidades

• Greet customers, listen to their concerns, and gather information about vehicle issues.
• Record customer information and vehicle issues accurately, passing this information to the service technicians.
• Advise customers on necessary maintenance and repair services, ensuring they understand benefits and costs.
• Manage the service schedule, coordinating appointments based on technician availability and customer needs.
• Keep customers updated on the status of repairs and any changes in service recommendations or costs.
• Upsell additional services and products that may enhance vehicle performance while respecting the customer's budget.

Conocimientos

Customer Service

Automotive knowledge

Organizational skills

Technical proficiency

Herramientas

Automotive service software

Basic computer skills

Descripción del empleo

# SERVICE ADVISORPlatinum TMS Texoma - Denison, TX 75020## DescriptionKey Responsibilities* Customer Interaction: Greet customers, listen to their concerns, and gather information about their vehicle issues. Provide clear explanations of repair needs and associated costs.* Documentation: Record customer information and vehicle issues accurately, passing this information to the service technicians for further action.* Service Recommendations: Advise customers on necessary maintenance and repair services, ensuring they understand the benefits and costs involved.* Scheduling: Manage the service schedule, coordinating appointments based on technician availability and customer needs to optimize workflow and reduce wait times.* Follow-Up: Keep customers updated on the status of their vehicle repairs and any changes in service recommendations or costs.* Sales: Upsell additional services and products that may enhance vehicle performance while respecting the customer's budget and preferences.Required Skills and Qualifications* Customer Service Skills: Strong interpersonal skills to build rapport with customers and provide exceptional service.* Automotive Knowledge: A solid understanding of automotive repair and maintenance processes to effectively communicate with both customers and technicians.* Organizational Skills: Ability to manage multiple tasks and appointments efficiently, ensuring smooth operations within the service center.Technical Proficiency: Familiarity with automotive service software and tools, as well as basic computer skills for documentation and communication purposes.