SERVICE ADVISOR

SouthWest Nissan; Terrell (TX); Presencial; USD 40.000 - 65.000; Jornada completa

Descripción de la vacante

SouthWest Nissan is seeking a Service Advisor to greet customers, listen to concerns, and document vehicle issues for technicians. You will explain repair needs and costs, schedule appointments, and follow up on repairs while offering relevant services and products.

The role emphasizes strong customer service, automotive knowledge, and effective communication with both customers and the service team. Proficiency with service software and basic computing is expected.

Formación

• Customer service skills to build rapport and deliver exceptional service.
• Automotive repair and maintenance knowledge to communicate with customers and technicians.
• Organizational skills to manage tasks and appointments.
• Familiarity with automotive service software and basic computing.

Responsabilidades

• Customer Interaction: Greet customers, listen to their concerns, and gather information about vehicle issues.
• Documentation: Record customer information and vehicle issues accurately, passing this information to technicians for action.
• Service Recommendations: Advise customers on necessary maintenance and repair services, with costs.
• Scheduling: Manage the service schedule based on technician availability and customer needs.
• Follow-Up: Keep customers updated on repair status and changes in service recommendations or costs.
• Sales: Upsell additional services and products while respecting customer budget and preferences.

Conocimientos

Customer Service

Automotive knowledge

Organizational skills

Technical proficiency

Herramientas

Service software

Descripción del empleo

Key ResponsibilitiesCustomer Interaction: Greet customers, listen to their concerns, and gather information about their vehicle issues. Provide clear explanations of repair needs and associated costs.Documentation: Record customer information and vehicle issues accurately, passing this information to the service technicians for further action.Service Recommendations: Advise customers on necessary maintenance and repair services, ensuring they understand the benefits and costs involved.Scheduling: Manage the service schedule, coordinating appointments based on technician availability and customer needs to optimize workflow and reduce wait times.Follow-Up: Keep customers updated on the status of their vehicle repairs and any changes in service recommendations or costs.Sales: Upsell additional services and products that may enhance vehicle performance while respecting the customer's budget and preferences.Required Skills and QualificationsCustomer Service Skills: Strong interpersonal skills to build rapport with customers and provide exceptional service.Automotive Knowledge: A solid understanding of automotive repair and maintenance processes to effectively communicate with both customers and technicians.Organizational Skills: Ability to manage multiple tasks and appointments efficiently, ensuring smooth operations within the service center.Technical Proficiency: Familiarity with automotive service software and tools, as well as basic computer skills for documentation and communication purposes.