SERVICE ADVISOR

Priority Dispatch Corp.; Denison (TX); On-site; USD 36,000 - 48,000; Full time

Job summary

Priority Dispatch Corp. is seeking an automotive service center associate in Denison, TX. You will greet customers, capture vehicle concerns, and coordinate with technicians to ensure accurate repairs and timely service.

The role emphasizes clear explanations of needed services and costs, precise documentation, and proactive scheduling to minimize wait times while supporting upsell opportunities and customer satisfaction.

Qualifications

• Experience delivering exceptional customer service in an auto service or dealership setting.
• Strong understanding of common vehicle maintenance and repair terminology.
• Ability to organize appointments, data, and follow-ups efficiently.

Responsibilities

• Greet customers and listen to vehicle concerns to gather information.
• Document customer details and vehicle issues for technicians.
• Explain repair needs and associated costs clearly to customers.
• Schedule service appointments based on technician availability and customer needs.
• Provide timely updates on repair status and any cost changes.
• Assist with upselling relevant services while respecting customer budget.

Skills

Customer Service Skills

Automotive Knowledge

Organizational Skills

Technical Proficiency

Job description

Key ResponsibilitiesCustomer Interaction: Greet customers, listen to their concerns, and gather information about their vehicle issues. Provide clear explanations of repair needs and associated costs.Documentation: Record customer information and vehicle issues accurately, passing this information to the service technicians for further action.Service Recommendations: Advise customers on necessary maintenance and repair services, ensuring they understand the benefits and costs involved.Scheduling: Manage the service schedule, coordinating appointments based on technician availability and customer needs to optimize workflow and reduce wait times.Follow-Up: Keep customers updated on the status of their vehicle repairs and any changes in service recommendations or costs.Sales: Upsell additional services and products that may enhance vehicle performance while respecting the customer's budget and preferences.Required Skills and QualificationsCustomer Service Skills: Strong interpersonal skills to build rapport with customers and provide exceptional service.Automotive Knowledge: A solid understanding of automotive repair and maintenance processes to effectively communicate with both customers and technicians.Organizational Skills: Ability to manage multiple tasks and appointments efficiently, ensuring smooth operations within the service center.Technical Proficiency: Familiarity with automotive service software and tools, as well as basic computer skills for documentation and communication purposes.