Automotive Service Concierge

Platinumcdrjtexas; Terrell (TX); On-site; USD 36,000 - 60,000; Full time

Job summary

Platinum CDRJ in Terrell, TX is seeking a Service Advisor to greet customers, assess vehicle issues, and explain repair needs and costs. You will coordinate with technicians and keep customers informed throughout the service process.

Responsibilities include documenting customer information, scheduling appointments, presenting maintenance recommendations, and promoting services while respecting the customer's budget. Strong communication and organizational skills are essential.

Qualifications

• Customer service skills to build rapport and deliver exceptional service.
• Solid automotive repair/maintenance knowledge for clear communication with customers and technicians.
• Strong organizational ability to manage multiple tasks and appointments efficiently.

Responsibilities

• Greet customers and gather information about vehicle issues and costs.
• Record customer information and vehicle issues for technicians.
• Advise customers on maintenance and repair services with costs and benefits.
• Manage the service schedule and coordinate appointments.
• Keep customers updated on status, changes in recommendations or costs.
• Upsell additional services and products while respecting customer budgets.

Skills

Customer service

Automotive knowledge

Organizational skills

Technical proficiency

Job description

Platinum CDRJ in Terrell, TX is seeking a Service Advisor to greet customers, assess vehicle issues, and explain repair needs and costs. You will coordinate with technicians and keep customers informed throughout the service process.

Responsibilities include documenting customer information, scheduling appointments, presenting maintenance recommendations, and promoting services while respecting the customer's budget. Strong communication and organizational skills are essential.