SERVICE ADVISOR

Gilchrist Automotive Group; Cleburne (TX); On-site; USD 42,000 - 64,000; Full time

Job summary

Gilchrist Automotive Group in Cleburne, TX is seeking a Service Advisor to greet customers, gather vehicle information, explain repair needs and costs, and coordinate service with technicians.

The role emphasizes clear communication, scheduling efficiency, and offering additional services while respecting the customer's budget.

Qualifications

• Customer service skills with strong interpersonal abilities to build rapport.
• Automotive knowledge to communicate repair needs and options.
• Good organizational skills to manage multiple tasks and appointments.

Responsibilities

• Customer Interaction: Greet customers, listen to concerns, and gather vehicle information.
• Documentation: Record customer details and vehicle issues for technicians.
• Service Recommendations: Advise on maintenance and repair services with costs and benefits.
• Scheduling: Manage service appointments based on technician availability.
• Follow-Up: Update customers on repair status and changes in costs or recommendations.
• Sales: Upsell additional services while respecting customer budget and preferences.

Skills

Customer service

Automotive knowledge

Organizational skills

Technical proficiency

Tools

Automotive service software

Job description

# SERVICE ADVISORHot JobSouthWest CDJR - Cleburne, TX 76033## DescriptionKey Responsibilities* Customer Interaction: Greet customers, listen to their concerns, and gather information about their vehicle issues. Provide clear explanations of repair needs and associated costs.* Documentation: Record customer information and vehicle issues accurately, passing this information to the service technicians for further action.* Service Recommendations: Advise customers on necessary maintenance and repair services, ensuring they understand the benefits and costs involved.* Scheduling: Manage the service schedule, coordinating appointments based on technician availability and customer needs to optimize workflow and reduce wait times.* Follow-Up: Keep customers updated on the status of their vehicle repairs and any changes in service recommendations or costs.* Sales: Upsell additional services and products that may enhance vehicle performance while respecting the customer's budget and preferences.Required Skills and Qualifications* Customer Service Skills: Strong interpersonal skills to build rapport with customers and provide exceptional service.* Automotive Knowledge: A solid understanding of automotive repair and maintenance processes to effectively communicate with both customers and technicians.* Organizational Skills: Ability to manage multiple tasks and appointments efficiently, ensuring smooth operations within the service center.Technical Proficiency: Familiarity with automotive service software and tools, as well as basic computer skills for documentation and communication purposes.