SERVICE ADVISOR

PLATINUM HMS TEXOMA LLC; Denison (TX); On-site; USD 42,000 - 52,000; Full time

Job summary

PLATINUM HMS TEXOMA LLC is seeking a Service Advisor to greet customers, listen to vehicle concerns, and clearly explain repair needs and costs.

You will document customer and vehicle information, coordinate with technicians, schedule appointments, and follow up on repairs. Upsell additional services while respecting the customer's budget.

Strong customer service, automotive knowledge, and organization are essential, with familiarity of service software and basic computer skills.

Qualifications

• Excellent interpersonal skills to build rapport with customers.
• Solid understanding of automotive repair and maintenance processes.
• Ability to communicate repair options clearly.
• Proven multitasking and appointment management abilities.
• Proficiency with basic computer tasks and service software.

Responsibilities

• Greet customers and gather information about vehicle issues.
• Document customer information and vehicle concerns for technicians.
• Explain repair needs and associated costs clearly.
• Schedule service appointments and coordinate with technicians.
• Follow up with customers on repair status and costs.
• Upsell appropriate services and products while respecting budgets.

Skills

Customer Service

Automotive Knowledge

Organizational Skills

Technical Proficiency

Tools

Service Software

Job description

Key ResponsibilitiesCustomer Interaction: Greet customers, listen to their concerns, and gather information about their vehicle issues. Provide clear explanations of repair needs and associated costs.Documentation: Record customer information and vehicle issues accurately, passing this information to the service technicians for further action.Service Recommendations: Advise customers on necessary maintenance and repair services, ensuring they understand the benefits and costs involved.Scheduling: Manage the service schedule, coordinating appointments based on technician availability and customer needs to optimize workflow and reduce wait times.Follow-Up: Keep customers updated on the status of their vehicle repairs and any changes in service recommendations or costs.Sales: Upsell additional services and products that may enhance vehicle performance while respecting the customer's budget and preferences.Required Skills and QualificationsCustomer Service Skills: Strong interpersonal skills to build rapport with customers and provide exceptional service.Automotive Knowledge: A solid understanding of automotive repair and maintenance processes to effectively communicate with both customers and technicians.Organizational Skills: Ability to manage multiple tasks and appointments efficiently, ensuring smooth operations within the service center.Technical Proficiency: Familiarity with automotive service software and tools, as well as basic computer skills for documentation and communication purposes.